Worker shares ‘terrible’ retail experience

TikToker Bekki Vosper (@deebekksta) created a sketch that touches on the unrealistic expectations she may have had while working in retail, and viewers agree with her experience.

“Working in #retail was HORRIBLE,” Vosper commented on the video, which has racked up over 4 million views.

Vosper’s initial TikTok begins with Vosper being “awakened” by a call from a manager.

@deebekksta Working #retail was TERRIBLE #shopping #manager ♬ O-Ton – Bekkii vosper

“Where are they?” the “manager” questions on the other line. “It’s your regional manager, where are you?”

Vosper, portraying the branch manager, lets the regional manager know that it is 7am.

“Okay, I’m at your store right now and I see that it’s closed. There are no lights on and there is nobody here. That reflects very badly on us as a company, you should be here,” says the manager. “There is nobody here to open your shop. You do realize we’re going to be fined $30,000 if they find out if we don’t open at the correct training times, you know that, right?”

The worker then asks why she has to be at work at 7am.

“I texted you last night that I’ll be there at 7 this morning,” says the manager.

“Oh, I’m sorry I don’t answer the phone after hours because I’m…not getting paid, so I don’t really feel responsible for doing any outside work outside of work,” the worker replies.

The manager lets the employee know that she sent her the message at 9:30 p.m.

“Yes, unfortunately, the SMS form is not a good form of communication for me, and at 9:30 I was actually asleep, so I never really received this correspondence,” says the worker.

The manager tells the worker to “come in and open the shop” and “help me for the day.”

“Uh, unfortunately I can’t because it’s actually my… day off and I have my son, so I have to get him ready for daycare, I can’t do that, sorry,” the worker says.

The manager calls the worker “unprofessional” and argues that this “reflects you quite badly as a manager”. Then she questioned her reliability.

TikTokers who saw her video began naming various businesses that reminded them of their work experiences.

While companies like Target and Walmart have managed to overcome their workforce woes in 2022, others are still struggling with labor shortages. According to Business Wire, 36% of retailers said their business hours had to change due to staff shortages.

Vosper’s follow-up videos touch on similar complaints from retail workers, such as being slandered because she had to call in sick.

@deebekksta you wanked another one, so let’s go #retail #manager #staff #shopping ♬ Original sound – Bekkii vosper

She also released a third retail-centric clip that describes how tight-fisted supervisors can be when it comes to allocating hours, particularly when it comes to hiring other employees to help with unexpected tasks that could severely disrupt workflow.

@deebekksta Guess the company #retail #shopping #manager #mortified #uppermanagement #fastfashion #fashion ♬ Original sound – Bekkii vosper

The Daily Dot reached out to Bekki Vosper via TikTok comment.


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*Initial Release: December 5, 2022 1:27 PM CST

Jack Alban

Jack Alban is a freelance journalist for the Daily Dot, covering trending human interest/social media stories and real people’s reactions to them. He always tries to incorporate evidence-based studies, current events, and relevant facts to those stories to create your not-so-average viral post.

Jack Alban Worker shares ‘terrible’ retail experience

Jaclyn Diaz

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