Worcester: A woman’s TV remote control froze after construction workers drilled holes in window

A disabled great-grandmother’s home got so cold after construction workers drilled holes in her windows that her Sky TV remote froze.

Carole Roberts, 67, had to thaw her icy knobs at her Worcester property, which she says feels “like a fridge” because heat escapes through gaps in the double glazing.

Her problems began when condensation formed between the panes of glass in her living room.

That meant Carole, who has rheumatoid arthritis, couldn’t see out of them, especially when she was cooking.

She complained to Platform Housing over the summer and they sent contractors over to try and fix the problem.

Workers drilled ten holes in the outer layer of glass and resealed them with a liquid gel, which successfully eliminated the condensation.

Unfortunately most of the earplugs have now fallen out leaving her exposed to the elements during the cold winter months.

The retired worker at the chip shop said: “I’ve never seen that before. The contractor said it was a new thing.

“But who drills holes in windows? It’s crazy. I told my local councilor what happened and she looked at me like I fell from another planet.”

She added: “The living room is like a fridge, I’d like some new windows.

“I don’t want the holes to get plugged because the plugs will come out again. It’s a waste of energy. I have the heating on all the time.’

Councilor Jill Desayrah said the windows must have been substandard in the first place, adding: “We need a properly sealed double glazed unit with no holes. It’s not too much to ask.’

Marion Duffy, Platform Housing’s chief operations officer, apologized and promised to send a surveyor to fix the windows.

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