A worker filmed herself being verbally abused by a woman at Asheville Regional Airport in North Carolina. At some point during their encounter, the worker’s wife told her to “go back to Mexico.”
The video was posted to TikTok less than a week ago by staff member Isha Mudong (@isha_kuni04).
Mudong responded to a comment by @daishafualaau, which said: “It’s our sign to work at the airport lol” after Mudong and her colleagues danced around their work station in another video.
“You still want to work at the airport?” Mudong captioned her response video with the encounter with “Karen.”
@isha_kuni04 reply to @daishafualaau ♬ Original sound – Isha Mudong
The interaction between a woman and Mudong begins after the employee asks, “How are you?” to which the customer angrily replies, “I just need a boarding pass, please. Good. I need one fast.”
The conversation escalates when Mudong, who appears to be wearing an Allegiant Air uniform, asks the woman if she has a face mask to wear. The woman claims she doesn’t and that she has a medical certificate showing she cannot breathe with a mask on. Current guidelines from Allegiant Air and Asheville Regional Airport state that masks are recommended but not required. It’s unclear when the incident happened and if the guidelines have been the same throughout the pandemic.
“So they won’t let you on the flight if you don’t have a mask,” Mudong says to the woman in the video.
“I expect to do this flight without this mask,” says the woman. She throws the mask back at Mudong and continues, “You understand, you incompetent. … Go back to Mexico where you belong. how hard is it Just print my boarding pass.”
Mudong maintains her composure while typing on her computer, avoiding eye contact with the customer.
The video has 5.4 million views and 1.1 million likes. In the comments, users have expressed shock and anger at the behavior Mudong, who is from Micronesia, has received.
“@Allegiant Airlines can we get some credit for how they handled this situation?” @charlottehavili commented.
“Ma’am, I can’t get your boarding pass if I have to go to Mexico,” joked another user.
“I would have lost my job that day,” said a third.
Mudong revealed in a comment that the woman “missed her flight.”
The Daily Dot contacted Mudong via TikTok comment, as well as Asheville Regional Airport and Allegiant Airlines via email.
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*Initial Release: May 11, 2022 2:47 PM CDT
Lauren Castro is a reporter from Austin, Texas.
https://www.dailydot.com/irl/karen-tells-airport-worker-to-go-back-to-mexico/ Woman tells airport workers to ‘go back to Mexico’