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Woman says UPS damaged her $700 package then threw it away

In a viral TikTok video, a woman shares her grievances with UPS amid a three-month ordeal during which she tried to ship a $700 air conditioner she sold.

“I don’t think I’ve ever felt so confused in my entire life,” says user @fowl_mouth_mama.

According to TikToker, she sold an air conditioner online for $700 and paid $120 to have it shipped to North Carolina with UPS on March 2. However, when it arrived at its destination, the buyer said it was damaged, she explains in the video.

@fowl_mouth_mama What the heck @UPS #oops #unacceptable #ridiculous ♬ Original sound – Fowl_Mouth_Mama

After paying for the insurance, the creator claims that she refunded the buyer and had it shipped back to her. She then requested UPS to pick it up to forward it to the damage assessment department. But the package didn’t make it there.

It landed in North Carolina a second time with the same shipping label, then ended up back at the woman’s home.

“It’s made two tours of the United States,” she says.

The creator then informed UPS that the package needed to be picked up again, but after they picked up the item, it came back to her house, she says.

Two months after its original shipping date, the package arrived at the damage assessment department on May 5, the creator claims. UPS informed her that the air conditioner had to be disposed of due to damage and local regulations.

However, she claims that she has not yet received her money back. “No solution, none, with UPS. I called 14 times,” she says.

After calling the company to have a more direct contact with the claims investigation department, she got caught up in a series of referrals, eventually being told she would be contacted within 24 to 48 hours. The TikToker says this is the same response she gets every time she gets a call.

“You’ve had enough time to put it together and you haven’t,” she continues.

She says in the video that she plans to contact the media and consider legal action as it has been three months since she first sent the package.

“Now it might not be worth taking legal action, but at this point it’s the principle,” she notes.

The video received almost 450,000 views in a day since she shared the video on Thursday. Many viewers were outraged by UPS’s response.

“Then what’s the point of getting insurance?!?” said one viewer.

“UPS has never called me back in this 24 to 48 hour period. Not once. Never,” claimed another.

“The package has traveled farther than I have,” joked a third.

Others claimed that packages are often damaged in the hands of UPS.

“My husband works for UPS and I can tell you they ‘mishandle’ packages all the time! They get thrown around and fall off trucks, conveyor belts, etc,” one user wrote.

The TikToker replied in the comments that the damaged product wasn’t what upset her the most.

“I don’t care about product mishandling,” she said. “It’s important to me that I filed a lawsuit three months ago and every time I call I’m told I’ll have a resolution within 48 hours and it’s been going on for so long that I’m ready am ready to take legal action.”

In a follow-up video, TikToker goes through UPS’s Terms of Service, Claims and Legal Actions: Individual Binding Arbitration of Claims, which states that the company will respond to claims within 30 days of filing.

@fowl_mouth_mama ♬ Original sound – Fowl_Mouth_Mama

“I wasn’t paid and it wasn’t denied. It still says it’s under investigation,” she says.

UPS left a comment on TikToker’s first video and urged them to contact them via Instagram. “We are so sorry that this happened,” they wrote.

In an additional video, she reveals that she messaged them on Instagram but received an automated reply. She says she’s giving UPS 24 hours to respond.

“You destroyed my product. You threw it away according to your tracking details. you disposed of it It’s not even available to you. You didn’t even pay me to do it,” she says.

The Daily Dot contacted the creator and UPS for comment, both via email.


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*Initial publication: June 3, 2022 at 8:50 am CDT

Laiken Neumann

Laiken Neumann is a freelance journalist based in Austin, Texas, covering culture, entertainment and social justice.

Laiken Neumann

https://www.dailydot.com/irl/ups-damaged-threw-away-package/ Woman says UPS damaged her $700 package then threw it away

Jaclyn Diaz

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