Published January 13, 2023 Updated January 13, 2023 2:03 PM CST
A TikToker complaining about a StockX order gone wrong raised two important questions. When the creator asked in the caption that StockX allegedly misreceived a $357 Crocs order, “How do shoes go through a verification process and still manage to make big mistakes?” But also, as some commenters have wondered , how does a pair of Crocs cost $357 in the end?
The video was created by a TikToker named Maddy and has generated more than 3.6 million views since it was posted on December 4th.
It starts with the creator using a language filter, going straight in with “StockX, count your damn days” and warning people, “Don’t order from StockX; don’t waste your time.”
The creator then goes on to share the story involving Crocs’ now-sold-out Salehe Bembury line.
“So my boyfriend wanted these Crocs, these expensive ones,” she says, referring to the designer line. But as she explained: “I think they’re ugly, but I’ve finally found a cute colorway. And $357 was actually a good price for this colorway because they usually cost around $400 [and] high.”
She then shows the ordered model on her laptop.
Maddy then claims that when the shoes actually arrived, they were a different color, which she didn’t like – and was nowhere near the price tier she ordered.
@_urbanescape @StockX please explain… how do shoes go through a verification process and still make big mistakes 🤦🏼♀️ #christmasfail 😂 #fyp #stockx #sneakers #stockxsneakers ♬ Original sound – Maddy
“You sent me a shoe,” she exclaims, “that’s $77.” The Daily Dot contacted TikToker via comment and StockX’s PR department via email.
A few commenters responded to the price of the shoe, with one claiming, “Bro my locals sell these $90…no way you paid over $300.”
The creator replied, “Menemsha is the most expensive colorway they’ve released in 2021,” adding that the “cheapest pair on Goat rn,” referring to competing platform GOAT, “costs $450.”
Another said, “The marketing led you to believe that 350 is a good deal for some Crocs.”
While some questioned the wisdom of paying so much money for Crocs, TikTok also sparked debate about StockX.
One remarked: “Can you show us the receipt because there’s no way they screwed up that badly.”
But someone else jumped in to support Maddy, claiming: “No, it’s real lol. That kind of thing happens to me.”
One commenter even claimed that a mother’s friend had ordered shoes, but when the package was opened it was just a bag with cardboard inside.
Another commenter countered by claiming, “I got Jordans from StockX and they’re legit and they came in so quickly but you guys stay safe.”
And one, worried about his own situation, shared: “Please don’t mend. my passive income consists of buying sales reps and reselling them on StockX.”
In a follow-up video, Maddy shared how she was able to get her money back.
@_urbanescape reply to @ethereal.con @stockx update!! #stockx #goat ♬ Original sound – Maddy
“They took my return because they screwed up,” she says. She explains that all she had to do for the return process was fill out a form and take photos of the Crocs. She also reveals how StockX allegedly told her that the pair of shoes “didn’t pass authentication [sic] Process.”
She concludes: “They gave me my money back; I just won’t be shopping with them again.”
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*Initial publication: January 13, 2023 2:00 p.m. CST
Phil West is a veteran professional writer and editor and the author of two books on soccer, The United States of Soccer and I Believe That We Will Win, both from The Overlook Press. His work has most recently appeared in The Striker, where he serves as Editor-in-Chief, MLSSoccer.com, Next City and Texas Highways. He lives in Austin and is also an instructor in the Writing Program at the University of Texas at San Antonio.
https://www.dailydot.com/irl/stockx-wrong-crocs-order/ Woman says StockX sent $77 worth of Crocs after paying $300