Woman says Domino’s driver refused to leave her home

Nowadays, ordering groceries online is a pretty seamless experience. You can order delicious food straight from your phone, and most restaurants offer contactless delivery (introverts, rejoice!).

This gives delivery drivers no reason to stay at your door – unless they want a larger tip. But one woman says she had a frightening experience when her domino’s delivery driver refused to leave her home.

In her now-deleted video, TikToker @bellaljun shared that her experience ordering pizza from Domino’s was disastrous from start to finish. She described the first pizza she ordered as “sticky and cold.” She says there were pieces missing from the center, a hair in the pie, and cheese tossed to the side.

“What happened to it? It’s literally a war crime,” Bella said. “It’s criminal what I just opened.”

Since the food was inedible, she turned to Domino’s to fix things. She said the worker who took her order wasn’t happy about making a new pizza and, as it turns out, the delivery driver wasn’t either.

Bella related how the delivery driver stood outside her door and refused to hand over the second pizza unless she met him in person. “I live alone, I’m not coming,” she explained.

She politely asked the driver to put the pizza down on her door speaker at her front door. “I said, ‘Hey, can you just put it down, please? I can’t get to the door.” But instead of listening, she said the driver replied, “I can, but I won’t.”

This put them in a very embarrassing standoff. After Bella increasingly insisted that he leave the pizza, he dropped it on her doorstep. However, he did not give in completely. Instead, he stood with his arms crossed over his chest for at least five minutes.

Fearing for her safety, Bella called Domino’s and asked for the name of the delivery driver.

“Why does he want to kill me?” she remembered. “Like what the hell is going on. I asked him to leave, he refuses to leave.” The workers refused to give the name, explaining that under Domino’s policy, the driver is not allowed to leave a customer’s home unless he can see the customer personally.

“And I think ‘that’s not the guideline,'” Bella said. “They have a contactless delivery option.” Since the conversation was going nowhere, the person on the phone suggested they go outside and hung up.

The whole experience left Bella feeling anxious. “I was afraid. He wouldn’t leave my house.” She even wondered if there was a “Domino’s Mafia.” “Post this in case the domino mafia wipes me out,” she wrote in the text overlay of her viral video.

At first, commenters offered sympathy for Bella and her situation.

“I’m a manager at Domino’s and I can tell you if one of my drivers did that I would freak out like no,” one wrote. “I’m so sorry you had that experience.”

Another tagged dominoes and wrote: “This is so scary!!! Wha!????”

“Who hurt these employees,” remarked a third.

However, some viewers indicated that the store probably wanted the error pizza back. “He probably wanted you to look at the pizza to make sure it looked ok since it’s a remake and the driver doesn’t make money off of remakes,” one user commented.

A former delivery driver even chimed in: “As a former pizza delivery man, we’re expected to bring back the wrong pizza before leaving the new one so we can make sure the customer isn’t.”

Some users requested a continuation of Bella’s story. She delivered this by sharing a photo of the tragic first pizza. It looks as bad as she described.

@bellaljun In response to @lovejesss #greenscreen there really isn’t much of a second part and I can’t leave it on my doorstep because it shows the name of my condominium and my neighbors’ apartment numbers and again I’m choosing life. peace n luv @dominos we just can’t think of this guy anymore pls #fyp #foryou #foryoupage #storytime ♬ Original sound – blea da flea

The Daily Dot contacted Domino’s via email and @bellaljun via TikTok comment.

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