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Woman says a Walmart customer’s dog was aggressive towards her companion dog

A TikTok video of a dog allegedly being aggressive towards a woman’s service dog at a Walmart went viral. The video, posted to TikTok by @Hanktherescue, has been viewed over 1.3 million times.

The video’s text overlay reads, “I guess there’s a first time for everything…never go to Walmart again.” The clip begins with incoherent talking as the TikToker walks alongside her service dog and shopping cart. Then another dog in the aisle starts barking and growling at Hank, the service dog.

“This is a service dog-only store,” Hank’s owner, Sarah, tells the woman.

The woman responds while picking up her dog, but it’s unclear what she’s saying. Sarah replies, “No, that’s not a service dog.” A few seconds later, she adds, “No, your dog is aggressive and I have a real service dog. Jesus Christ.”

The other dog’s owners walk off the aisle while their pet continues to bark aggressively. Sarah replies sarcastically, “Yeah, it’s not aggressive?”

At the end of the clip, the woman can be heard saying, “He likes to play.”

Throughout the incident, it appears that Walmart employees stood by and did nothing. In the video, Sarah walks around her to get away from the woman and her dog. The video’s caption confirms it.

“[Wait] for what they say at the end,” she wrote in the caption. “None of the staff in the hallway did anything! This was our first and last trip to @Walmart.”

@hanktherescue What they say at the end… 🤬😂 (thankfully mom saw them first and locked me aside for security) and none of the staff in the hallway did anything! This was our first and last trip to @Walmart… blackgsdmix #gsdsoftiktok #multipurposeservicedog ♬ O-Ton – Handsome Hank

Users in the comments section had mixed reactions to the situation. Some immediately jumped to Sarah’s defense, while others didn’t think the dog was aggressive.

“It’s a real problem. There are now many random dogs that go to Walmart. It needs to be controlled,” one person commented.

“Normalize calling people!!! I don’t have a service dog but I do call people when they bring their pets to the store,” another person wrote.

“Just because he barks doesn’t make him aggressive, my dog ​​barks for attention doesn’t make him aggressive,” commented another.

“You could have just let her pass you and it would have been over in 10 seconds,” said another.

A viewer called out to Walmart, urging the retail conglomerate to do better.

“@walmart you must do something that could have gone really wrong,” wrote one user.

Other users defended Walmart employees for their lack of involvement.

“The problem is that Walmart employees can’t question whether a dog is a service dog or not,” one person said.

“Walmart can’t discriminate against animals if they allow service dogs they allow everything I saw a goat right in my walmart,” agreed a second.

However, other users said that these claims are false.

“Per ADA, you can ask two things: ‘Is that a service dog?’ “What job is it trained for,” one user advised.

According to the Americans with Disabilities Act, this is true. In situations where an employee is unsure whether a dog is a service animal, they may only ask two questions: “(1) is the dog a service animal needed because of a disability? and (2) what job or task was the dog trained for?” However, employees may not ask for any evidence or documentation.

Others suggested the dog could have been an emotional support animal, but Sarah was quick to end the speculation.

“It may have been an emotional support dog that my dog ​​barks at when people come near us and guess what kind of service dog he is that he registered for our daughter,” said one user.

“ESAs are considered pets and don’t have public access like service animals,” Sarah replied.

The Daily Dot contacted Sarah via TikTok comment and email, and Walmart’s media relations team via the contact form.


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*Initial publication: July 1, 2022 at 5:51 p.m. CDT

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Melody Heald is a culture writer. Her work can be found in Glitter Magazine, BUST Magazine and more.

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https://www.dailydot.com/irl/service-dog-walmart/ Woman says a Walmart customer’s dog was aggressive towards her companion dog

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