Woman calls out BetterHelp therapists for being unprofessional

In a viral video with over 1.2 million views, TikToker Lauren (@oh_thats_lauren) stitched another TikToker calling out mental health platform BetterHelp. The company has garnered support from influencers, podcasters, and YouTubers as they promote online mental health services.

“How many years do you think it will be before we see a true crime documentary on BetterHelp?” asked original video creator @mojojojokes.

@oh_thats_lauren #Stitch with @mojojojokes Never again. #betterhelp ♬ Original sound – Lauren

Lauren explains that she went through two therapists while using BetterHelp. The first woman was 10 minutes late for their 10 minute meeting, according to the creator.

“I told her something and it was like something traumatic for me and she was so focused on pronouns and other people’s sexuality that the story didn’t even matter at that point,” she says.

The therapist is also said to have tried four times to sell her book to Lauren. Lauren says she contacted BetterHelp, received a refund, and requested another therapist. The new therapist missed her first meeting, and after arranging a second meeting, missed that one too.

“He just wrote, ‘Oh man I’m so sorry I was at my other job,'” she says.

According to BetterHelp’s website, the company “offers access to licensed, trained, experienced and accredited psychologists (PhD/PsyD), marriage and family therapists (LMFT), clinical social workers (:CSW/LMSW) and board-approved professional counselors (LPC). .” The website clarified that all company therapists have “at least 3 years and 1,000 hours of hands-on experience.”

In the comments section, users shared their experiences with the company.

“A therapist on BetterHelp once tried to talk me into adoption because ‘her friends really wanted a baby’ when I found out I was pregnant and was scared,” shared one user.

“My BetterHelp therapist cooked her meals while she talked to me about my issues. I felt like I was interfering with their daily activities,” commented another.

“What makes me sad is that I listen to all these podcasts to promote BetterHelp like it’s the best thing ever,” said a third user.

The Daily Dot contacted Lauren via TikTok comment and BetterHelp via email.

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