WhatsApp users can now access DigiLocker through MyGov Helpdesk Chatbot

WhatsApp users in India can now access DigiLocker through the government’s MyGov helpdesk chatbot. This allows users to create and authenticate their DigiLocker account, as well as download documents such as PAN card, driver’s license, insurance policies, among others, by using the instant messaging app directly. DigiLocker is said to have over 100 million registered users who have issued over five billion documents to date. The new development will allow users to get their official documents on their mobile devices without downloading the dedicated DigiLocker app or accessing their website.

Citizen engagement platform MyGov on Monday announced the update of the MyGov helpdesk on WhatsApp to allow access to the DigiLocker service.

With the update, WhatsApp users in India can now access DigiLocker by sending a message that says “DigiLocker” to +91-9013151515 in the messaging app. It will provide options for users to create and authenticate their DigiLocker account and download documents namely PAN Card, Driver’s License, CBSE Class 10 Passing Certificate, Class 10 Marksheet, Class 12 Marksheet, Vehicle Registration Certificate (RC), Insurance Policy from two-wheeler as well as life and property insurance.

Similar to the DigiLocker app and website, users accessing the service via WhatsApp will need to provide their Aadhaar number for authentication. Once the Aadhaar number is provided, the chatbot will validate it with a one-time password (OTP) to allow you to download documents from the messaging app.

“Offering DigiLocker services on the MyGov helpdesk is a natural progression and a step in giving citizens simplified access to essential services through WhatsApp’s simple and accessible platform,” said Abhishek Singh, CEO of MyGov, President and CEO of NeGD, MD and CEO of the government’s Digital India Corporation (DIC) in a prepared statement.

Launched in March 2020, MyGov Helpdesk, called MyGov Coronavirus Helpdesk on WhatsApp, has reached 1.7 million users in 10 days of its launch. It was originally launched to raise awareness and help people during the COVID-19 outbreak in the country. However, the government has gradually managed to offer e-governance services. The chatbot was developed by the Jio Platforms subsidiary Haptik.

The MyGov Helpdesk is claimed to be accessed by over 80 million people. It has been used to download over 33 million vaccination certificates and book millions of vaccination appointments, the government platform said.

“By providing the MyGov helpdesk with DigiLocker services that can be accessed directly through WhatsApp, we aim to unlock the potential of the technology to extend the benefits of essential services to citizens at scale and this is a significant step towards Scaling the Digital India vision and a digitally empowered country,” said Shivnath Thukral, Director – Public Policy, WhatsApp. WhatsApp users can now access DigiLocker through MyGov Helpdesk Chatbot

Ryan Sederquist

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