If they don’t want to get fired, servers probably won’t tell customers how they really feel about them. But they could write about it.
One woman says she has evidence her Buffalo Wild Wings server left her notepad with the words “old lady” on it.
This awkward moment was captured by TikTok user @josephcastellanos. In his viral video, which has been viewed more than 730,500 times, Joseph and another woman couldn’t believe what was written.
The Daily Dot contacted Joseph via email.
Instead of separating the group by table one or table two, the server allegedly used differentiators. The first table was labeled “black cap” while the other table was labeled “old lady”.
“They’re separating us,” Joseph said, laughing, before deciding to have a little fun with it. “Black cap, who has the black cap?” he joked as he returned to the party. “And then who is the old lady?” he asked.
This prompted a rather illicit reaction from Tia, the “old lady”. She gave him the middle finger, crossed her arms and cursed.
Viewers were shocked that the waitress had used such a brazen term to describe a customer.
“I don’t think the ‘old lady’ tips…lmao,” one wrote. “Ohhhhhh she’s crazy,” wrote another. “Tia doesn’t go there anymore,” commented a third.
The only ones who understood why the server did this were those who worked in the service industry.
“As an ex server this is legit but they need to be smarter about the nickname I would give ‘OL’,” wrote one.
“I had a colleague do this at Tickets that only BOH should see. Food Runner had it on the tray and the customer saw it. It said ‘Fat Lady Blk Shirt’,” commented another.
“I’ve spent over 20 years behind the bar those are tame seat names!!” added a third with a laughing emoji.
Many began to worry about all the terms servers used to describe them.
“Oh my god I wonder if they gave me ‘Peter Griffen Chin Girl,'” wrote a terrified viewer.
“Oh my god I don’t even want to know what they write for me,” said a second.
“Thinking about all the times I’ve generously tipped someone who probably described me meanly on the ticket!!!” wrote one viewer with three crying emojis.
After viewers asked for the full story, Joseph and Tia posted two more videos. The first explained that they were a group of 28 people and that Tia’s daughter and son-in-law should foot the bill.
But since she was sitting at the other table, the waiter explained that they couldn’t pay for Tia’s order. Assuming the other table would take care of it, the daughter and son-in-law left.
When Tia received her bill and saw that there were items she hadn’t ordered, she asked for the bill to be repaired.
@josephcastellanos reply to @norma_ab ♬ Original sound – Joseph Castellanos
“She’s angry because they’ve billed her three times already and it’s been wrong three times,” Joseph said in the video.
They discovered the note “old lady” on the notepad.
“I know I’m old, but you don’t have to label me that,” Tia said.
The whole story got even more dramatic from there after a) the order was still wrong and b) an obligatory service charge. Some restaurants add this to the bills of large groups.
But believing that she would not get good service, Tia did not want to pay. By refusing to do so, the situation escalated even further. The restaurant reportedly kept her card and even called the police.
In the end, she says, she was forced to pay for the food.
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*Initial publication: February 9, 2023 at 5:09 pm CST
Sarah is a cross-platform editor and writer who has covered diverse topics – lifestyle, health and entertainment – for more than a decade. Her work has appeared in Travel + Leisure, Tracy Anderson, Vital Proteins, Healthline, Diply and others.
https://www.dailydot.com/irl/buffalo-wild-wings-customer-old-lady/ “Waiters really out here tagging us like that?!!”: Server at Buffalo Wild Wings leaves notepad on table and is exposed for calling customer “old lady”.