A TikToker sparked a debate on tipping etiquette in a now-viral skit about tipping culture on iPad, with viewers debating whether or not tipping requirements in iPad payment software have led to a decrease in tipping.
In the video posted by TikToker Aubrey Grace (@aubreygracep) on Friday, a woman acting as a cashier flips an iPad to reveal the checkout screen of a popular payment platform. The text overlay reads, “The pressure to tip.”
“The frozen chai is $6.49,” she says. “Insert your card and it will just ask you a few little questions.”
Another woman, pretending to be a customer, hesitates as the cashier actively watches her choose between no tip or the automated options of 15%, 20%, and 25% tip. The caption reads, “The awkward moment when they can see what you tip.”
@aubreygracep That awkward moment when they can see what you’re typing #squarereader #tip #tipping #baristatok ♬ Original sound – AubreyGrace
The video has racked up over 1.5 million views as of Monday, with commenters debating whether or not to tip when prompted by the iPad checkout software.
“I used to feel so awkward but now I just hit the no tip and walk away,” wrote one user.
“I always tip because I hate not getting a tip,” said another.
“I don’t tip as if there was no other option like ok have a wonderful day thanks for giving me what i’m paying for,” added a third.
According to Toast, a popular point-of-sale software company, businesses using their software receive tips for about 60% of sales, an increase of just 28% when using tip-collection methods like a paper receipt or tip jar . time reports that this could be due to customers feeling “guilty” about “not tipping” while in close proximity to the employee completing the transaction.
Other viewers expressed frustration with being asked to tip when making a purchase that didn’t require additional customer service.
“Right. We got froyo yesterday so make your own and there was another tip option. As for??????” A commenter shared.
“Nah because I smash that no tip button and then stare straight in the eyes unless they ra server I don’t tip you,” said another.
“I was recently in a boutique shopping for clothes and they asked for a tip! For a shirt I chose myself!” a third added.
However, several customer service representatives explained that their income depends heavily on tips and asked customers “not to skip.”
“Unfortunately, about 60% of my paycheck comes from these tips, so that actually affects us a lot,” said one.
“Baristas in cafes are usually made minimum wage – you have no idea how much tipping helps us pay our bills, we really appreciate it,” wrote another commenter.
The Daily Dot reached out to Aubrey Grace via TikTok comment.
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*Initial publication: July 11, 2022 at 3:29 pm CDT
Rebekah Harding is a freelance reporter for the Daily Dot. She has digital and print bylines in Men’s Health, Cosmopolitan, SheKnows and more.
https://www.dailydot.com/irl/pressure-to-tip-ipad-pos-software-debate/ Viral TikTok on tipping sparks debate on tipping culture