When food delivery apps first launched, the promise was simple: Pay a small fee and before long, food from the restaurant of your choice will be arriving hot and ready to eat.
However, with the proliferation of these grocery delivery apps, this once simple process has become more complicated – and expensive.
Now, a user on TikTok has reached the breaking point with food delivery services, bemoaning Uber Eats for its long delivery times and high, and often unreasonable, fees.
In her video, TikTok user Déborah-Dali (@debodali) explains why she’s frustrated with Uber Eats.
“You know who needs to calm down with their bloody armed robbery?” She asks. “Uber eats.”
@debodali These people are crazy #ubereats ♬ son original – Déborah-Dali
In the video, she gives many reasons why consumer food delivery services are not doing as well as one might hope.
First, as Déborah-Dali explains, each order has a service charge on top of the increased menu prices. Then there is also a delivery fee, which is sometimes allegedly supplemented with an additional fee when fuel prices are high.
“I don’t know about you, but I’ve always had the impression that gas was included in the delivery fee,” she notes.
Then she calls Uber Eats’ priority service, which allows customers to pay an additional fee to have their meal delivered faster. Déborah-Dali says this only affects the restaurant, not the driver; However, there is some disagreement as to how the priority system actually works.
“An hour and a half after you order, you get your cold, soggy sandwich that you paid $37.45 for,” she concludes. “And I forgot the tip! You also have to tip!”
In the comments section, users echoed Déborah-Dali’s complaints, with many sharing their own delivery stories.
“Canada UberEats charges an additional $2-$4 per order, turning a $13 Poutine into $34 with all fees plus tip,” claimed one user.
“Living in a basement apartment was my death,” shared another user. “They delivered to the whole wrong street the other day, like like.”
“They have 50% off deals, but with all the fees, you end up saving about $2.57 off the regular price!” exclaimed a third.
These problems seemed to have prompted many to stop using the company altogether.
As one user put it: “[this is] the reason why I don’t order anything from Uber anymore.”
We contacted Uber via email and Déborah-Dali via Instagram direct message.
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*Initial publication: December 18, 2022 10:06 am CST
Braden Bjella is a culture writer. His work can be found in Mixmag, Electronic Beats, Schön! magazine and more.
https://www.dailydot.com/irl/uber-eats-customer-calls-out-apps-increased-prices/ Uber Eats customer points out the app’s high prices and service fees