Twitter suffers its first major outage since Elon Musk took over


Most of the reports came from users who said they were having technical issues accessing the social network through a web browser (Image: Reuters/Brendan McDermid).

Tens of thousands of users around the world were unable to access Twitter or use key features for several hours On Wednesday.

The incident marks the social media site’s first apparent widespread service disruption since billionaire Elon Musk took over as CEO of the social media platform in late October.

Downdetector, a website that tracks outages using a range of sources including user reports, showed more than 10,000 affected users from the United States, about 2,500 from Japan and about 2,500 from the UK at the height of the disruption.

Most of the reports came from users who said they encountered technical issues when accessing the social network through a web browser.

Reports of Twitter outages fell sharply through Wednesday night, according to the site, with some users later returning the comment service to normal.

Twitter did not immediately respond to a request for comment from Reuters, and the social network’s status page showed that all systems were operational.

Musk tweeted later Wednesday that “significant backend server architecture changes” had been introduced and that “Twitter should feel faster,” but his post didn’t address user-reported downtime.

During the outage, some users reported being unable to log into their Twitter accounts via desktops or laptops. A smaller number of users indicated that the issue also affected the mobile app and features including notifications.

Others took to Twitter to share updates and memes about the service disruption, with #TwitterDown trending as a hashtag on the social media site.

Some attempts to log into Twitter from desktops resulted in an error message stating, “Something went wrong, but don’t fret – it’s not your fault. Let us try again.’

Musk tweeted that he could still use the service.

“Works for me,” Musk posted, responding to a user who asked if Twitter was broken.

The outage comes two months after Musk completed his $44 billion takeover of Twitter, which was marred by chaos and controversy.

It is estimated that hundreds of Twitter employees left the social media company in November, including engineers responsible for troubleshooting bugs and preventing service outages.

Even before the takeover by Musk, Twitter experienced worldwide outages in July and August of this year.

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Justin Scacco

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