In a viral TikTok, Jazmine Khan (user @jazminedrives) said an Uber Eats driver did not receive part of her order. Instead of going back to the restaurant to rest, they gave her personal information to the restaurant so that they could deliver the goods themselves.
“I saw the notification on my phone that he was trying to text me, exactly ten seconds before. I just saw a preview of a message that said ‘I gave your restaurant address…’, Khan said.
Khan regularly orders from the Indian restaurant in Vancouver Beeryani. In another viral TikTok, she describes the owner calling her “beti”, which means daughter in Hindu – something her family will not do after she converts. This time around, Khan said she ordered $110 from Beeryani to support them and included a $20 tip for her driver.
“Turns out the driver didn’t take my entire order from the restaurant and refused to go back to the restaurant to take my entire order. And then he said to the restaurant, ‘deliver it yourself,'” she said in TikTok in the style of storytelling.
Khan also worked as a delivery driver for UberEats and DoorDash as well as at another restaurant and felt the driver underestimated her knowledge.
“He started arguing with me for five minutes, telling me, ‘the restaurant had that information. What do you talking about? ‘ And I thought, that’s bullshit,” she said.
“It wasn’t until I finally said, ‘I work in the restaurant industry and I work for a restaurant that has Uber Eats and DoorDash, and we don’t see the customer’s address. What do you talking about? ‘ That’s when he shut up,” Khan said.
However, Khan received the rest of the order thanks to the staff at the restaurant.
“A few minutes later, one of the bad staff from Beeryani came with the rest of my order, and he explained what happened and he apologized. And I thought, ‘Please, it’s not your fault,’ she said.
TikToker said she called UberEats customer service multiple times to hold the driver accountable. Khan also said in a comment that after the third call she was able to cancel her tip.
“This driver is about to be fired. I do not care. That is completely inappropriate,” she said on TikTok.
Khan’s video has received nearly 250,000 views, and many people reflect her frustration with the driver threatening her security.
“He should be fired immediately and I hate being fired but he has crossed a lot of lines. He puts you in a very unsafe situation,” said one user.
“That’s so unprofessional [and] not safe. I’m so sorry that happened. I hope he gets fired,” another said.
However, others criticized Khan’s response.
“I’m giving Karen,” said one user.
Another said: “You want to kick someone because the restaurant didn’t give him all the food.
In response, Khan made a follow-up video addressing some viewers’ concerns about the situation.
“I’ve done over a hundred deliveries at this restaurant, that’s why I started ordering from them in the first place. They don’t forget that. This is not happening,” she said.
She explained in the comments that the driver was called by the restaurant shortly after he left and left one of his bags.
“One quick call to support and they will compensate him an extra $3-5 to get the rest,” she said in the comment.
The Daily Dot has reached out to Khan via Instagram messages and UberEats via email.
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* First published: December 30, 2021, 10:48 a.m. CST
Laiken Neumann is a freelance journalist based in Austin, Texas, who writes about culture, entertainment, and social justice.
https://www.dailydot.com/debug/tiktok-ubereats-address/ TikToker says UberEats driver gave her address to restaurant