A TikToker is calling Chewy and its carriers after receiving a “mangled” package over a year after ordering it.
In the now-viral TikTok, user Jordan (@that.one.teacher.lady) shows the box and order date and tells Chewy that “we need to talk.”
The video currently has over 442,000 views.
@that.one.teacher.lady @Chewy what’s happening right now? #chewy #fail #dogfood #fifteenmonthslater ♬ Original sound – Jordan Boggess
The video begins with Jordan calling Chewy by name.
From there, she explains that she got home and discovered a half-ruined Chewy box on her doorstep. Confused, Jordan looked at the date on the box and realized that the box actually shipped in February 2021.
“It’s now 2022. Almost June,” she says. “Why did we just get this? Where have you been?”
In comments, users jumped to Chewy’s defense, saying the delay was most likely on the carrier’s part, in this case FedEx.
“It’s not Chewy’s fault,” wrote one user. “It’s the carrier’s fault.”
“As an avid Chewy supporter, I can safely say that this was probably the ex’s fault,” agreed another. “You’ve got to stop using them.”
Eventually, Jordan acknowledged that might be the case.
“This may actually be the fault of Fed Ex shipping,” she says.
However, this inspired comments from other Chewy supporters to encourage the brand to stop using the shipping carrier.
“THIS IS ON FEDEX. COMPLAINT TO CHEWY VIA FEDEX!! YOU NEED TO STOP CONTRACTING WITH FEDEX!!!” shouted one commenter.
“That’s because they use FedEx, the worst shipping company ever,” noted another. “I really wish they would change.”
While most blamed FedEx, some claimed that Chewy boxes are flimsy and therefore more prone to this type of damage.
“I use[d] working for FedEx and to be honest I’ve seen chewable boxes ten times worse,” recalled one commenter. “It was probably lost in quality assurance because the box is flimsy and broken.”
“Listen like an old FedEx parcel handler, chew boxes deserve it,” shared another.
For the curious, Jordan shared her belated loot.
@that.one.teacher.lady in reply to @urcoolbandteacher @chewy Was this box thrown into a volcano for 16 months? Shipping date is February 2021. #chewy #fedexfail #shippingfail #dogfood #unboxing ♬ Monkeys Spinning Monkeys – Kevin MacLeod & Kevin The Monkey
The pack contains dog food only. While the food is technically stable, some commenters say it’s probably still unsafe to give to dogs.
“I wouldn’t feed either,” noted one user. “It’s a shame and I know it’s shelf stable BUT it’s been outside at different temperatures and bacteria could [have] grown.”
We contacted Chewy via email and Jordan via TikTok comment.
Today’s top stories
*Initial publication: May 28, 2022 at 10:55 am CDT
Braden Bjella is a culture writer. His work can be found in Mixmag, Electronic Beats, Schön! magazine and more.
https://www.dailydot.com/irl/chewy-order-year-late/ TikToker Says “Mangled” Chewy Order Arrived Over a Year Late