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TikToker says Instacart buyer tried to make $190 out of $37 order

A TikToker has gone viral after claims an Instacart shopper tried to purchase nearly $200 worth of items on a $37 order. The video posted by user Katie (@lizkate7) shows the TikToker explaining how the events happened. It has amassed 349,000 views as of Saturday.

“For anyone using Instacart,” warns Katie, “check your orders because the girl who just shopped with me upped my $37 order to $190. When I texted her saying ‘sorry I had never ordered toilet paper, what’s wrong?’ she said ‘take on customer support’. She then said my order had been delivered and never delivered it.”

Some commenters shared their own Instacart stories and claimed that a similar event happened to them.

“They always add things I don’t need or ask,” claimed one user.

“Yup,” added another. “You have to watch the shopping.”

“I’ve personally caught Instacart shoppers adding their personal lunch to their customer order,” shared a third.

However, some TikTokers cast doubt on Katie’s claims.

“It’s hard to believe as they only load the exact amount needed for each transaction and anything else added has to be approved first,” shared one user.

“As someone shopping for Instacart, you cannot add items without the customer’s consent. Also, the money is only enough to cover the order and maybe small price variations of replacement items/bags are available on our card,” claimed another. “Something is fishy.”

“Um, a $37 order would only be authorized at like $45, so I think you’re lying,” accused another TikToker.

That comment prompted a response from Katie. In a three-minute video, Katie opened up about how the incident allegedly happened and said those on the platform who were making a big deal out of her video were “insane”.

In this video, she says that she discovered her Instacart buyer was purchasing items that she hadn’t approved. When she questioned the shopper, she said she needed to resolve the issue with customer service.

Just as Katie thought the issue was resolved, she found out that her order was marked as “delivered” when it wasn’t actually delivered. It’s issues like these that led her to caption her first video, “Terrible experience and will not use again in the future!”

This video picked up more evenly, with commenters pouring in to share similar stories.

“This happened to me too – it was a new buyer and they stole my order (added or subtracted random things too),” claimed one user. “I chatted with you [Instacart] and they refunded me.”

“It’s a legitimate story. This happened to me,” another user chimed in. “They added diapers and formula and then never delivered the order.”

“I work for Instacart, 100% possible,” claimed a third commenter. “I am sorry [people] come to you for no reason.”

Katie later posted a sarcastic video to the non-believers, thanking them for their support.

As one user wrote, “You’re just telling them your experience – everyone else won’t believe it until this happens to them.”

Katie and Instacart didn’t immediately respond to Daily Dot’s request for comment via TikTok Comment and email, respectively.


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*Initial publication: March 26, 2022 at 9:02 am CDT

Braden Bjella

Braden Bjella is a culture writer. His work can be found in Mixmag, Electronic Beats, Schön! magazine and more.

Braden Bjella

https://www.dailydot.com/irl/instacart-extra-items-tiktok/ TikToker says Instacart buyer tried to make $190 out of $37 order

Jaclyn Diaz

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