The claim by a TikTok user that they exchanged their empty Bath & Body Works candles for new candles under the company’s 100% satisfaction guarantee sparked debate on the platform.
Posted by TikToker Shemar Waugh (@marleyshow1), the video has garnered 5.5 million views on the platform, where commentators are debating whether the venue should reap those profits and whether Is it ethical to return a product that is essentially used up?
“Just walked into the store and said I wanted to exchange my candles and they let me go, no receipt needed and I walked away with brand new candles,” Waugh wrote.
Of the company website claims that it has a 100% guaranteed no questions asked return policy.
“If at any time you are not completely satisfied with the quality of our products, you may return it to any of our Bath & Body Works or White Barn Stores in the United States for a full refund. set of funds, subject to the terms of our Return Policy. ,” the website states.
Based on Snoreit is not possible to prove whether empty candles can be exchanged for new candles.
The video shows Waugh exchanged a total of five candles for new ones, some of which only had about an inch or two of wax left in the candle.
Several commenters claiming to be employees wrote that it was policy to only exchange half (or less) used candles.
‘As a Bath & Body Works employee, she can only burn half or less,’ one person wrote. “We won’t take it if you burn the whole thing.”
Other commenters joked about people being “pressed” about Bath & Body Works at a loss, as it is a large corporation and expected to lose money on products.
“Everybody in the comments forgot this is a million dollar chain store,” wrote one commenter.
Some commenters suggested that this is why some candles are so expensive.
One person wrote: “This is why the prices of policies rise and the exchange becomes harsher for people to abuse if they don’t have to pay for a candle.
The Daily Dot has reached out to Shemar Waugh via direct message on Twitter and Bath & Body Works via email.
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* First published: January 5, 2022, 9:20 a.m. CST
Brooke Sjoberg is an editorial intern for the Daily Dot, studying journalism at the University of Texas at Austin. She is also Daily Texan Arts and Life Editor and an editorial intern for Texas Connect magazine.
https://www.dailydot.com/unclick/bath-and-body-candle-exchange-tiktok/ TikToker said that they exchanged the bath lamp & candle on the empty body for a new one