Entertainment

TikToker criticizes Uber’s response to COVID concerns about drivers

A TikTok user who believes he caught COVID from an Uber driver is gaining attention online after sharing what he feels is the company’s less-than-ideal response.

In a video shared on Tuesday, Markus Harwood-Jones, known on TikTok as @markusbone, explained how he and his roommate used Uber to go for augmented photos last week. and both experienced symptoms a few days later.

After both he and his roommate tested positive, Markus sent a message to the car-sharing company letting them know that the driver was not wearing a mask properly and may have smoked in the car first. when they get in the car.

Uber has responded by announcing that it will remind their drivers of the company’s mask-wearing policy, which requires both drivers and passengers to wear face coverings during each ride.

“We’re sorry to hear that this driver was not wearing a mask,” Uber said. “We’ve sent them reminders about our mask policy, and motorists who receive multiple reports will lose access to the app.”

Not satisfied with the answer, Markus demanded a refund for the trip.

Markus recalls in his video: “Not trying to fire someone. “It’s just that I like my $16 so I can spend that on some food because I can’t go anywhere.”

But instead of a refund, Uber appears to have temporarily banned Markus from using its service due to his positive test results.

“For the safety of all our users, your rider account has been put on hold,” the alleged company wrote. “If you have an Uber Eats account, you can still use the Uber Eats app to order food (Uber Eats has a ‘delivery’ option).”

Markus says he’s also been told his account won’t be reactivated for 10 days. The Daily Dot attempted to contact Markus via email but received no reply at press time.

“That’s it,” he added. “Nothing else about the driver, nothing else about the refund.”

The Daily Dot also reached out to Uber to inquire about the incident as described by Markus but received no response.

The Markus video has since been viewed more than 52,000 times.


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*First published: December 29, 2021, 1:09 p.m. CST

Mikael Thalen

Mikael Thalen is a technology and security reporter based in Seattle covering social media, data breaches, hackers, etc.

https://www.dailydot.com/debug/tiktok-criticize-uber-driver-covid/ TikToker criticizes Uber’s response to COVID concerns about drivers

Mike Sullivan

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