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TikToker claims mold in Airbnb caused it to break out in beehives

While online complaints against Airbnb are nothing new, several creators have recently reached out to TikTok and Twitter to share their rental experiences with the company.

One TikTok user, @brianneinlaw, shared her experience with her long-term Airbnb rental in New York City, which turned out to be mold. Her video received over 305,000 views.

The TikToker, who has over 12,700 followers on the platform, stitched a viral video of @trevaynebxtch, a self-proclaimed “Airbnb hater” who shared his own rental horror story.

@brianneinlaw #stitch with @trevaynebxtch #greenscreen ♬ As It Was – Harry Styles

In her video, user @brianneinlaw admits that when she arrived at the apartment, it wasn’t what she expected. She claims the building was listed as a former hotel that had been converted into studio apartments, but it was still a fully operational hotel when she checked in. She also notes that the name of the building was different than what was listed on Airbnb and the room she was given was not the same as the one she booked.

“It was an absolute shit show,” she says in the video.

The TikToker claims she told reception that things weren’t what she expected, but they said she would have to wait a few days before she could move.

“The next day, I start breaking into hives,” she says. “I have hives all over my body.”

The creator then shares photos of her face and chest covered in red spots. She initially thought it was the towels and sheets, but after she bought new ones herself, her hives didn’t improve.

“Tuesday is coming and it’s my first day of my summer associate job. And I’m taking Benadryl every four hours on top of Advil to try and manage the hives,” she says.

A colleague suggested that she check her air conditioner, and when she did, the TikToker found what was later confirmed to be mold. She says she contacted Airbnb and tried to contact the hotel manager to exchange the device immediately. Hours later, a maintenance worker came to fix it, but the TikToker says he claimed there was no mold on the air conditioner.

“This mechanic tried to convince me that this is what air conditioners look like,” she says. “But I didn’t let him go until I had a new air conditioner.”

After much perseverance with the mechanic, the creator convinced him to replace the air conditioning. As a result, she says, she felt better that night. However, she finds that she still hasn’t been able to move into the right room and has only received a $350 refund from Airbnb.

“I’m leaving on Wednesday to change my room,” she adds. “They put me in the new room and it’s still the wrong room. It’s still too small and it still doesn’t have a desk or bedside table.”

Many viewers in the comments urged the creator to file a claim with her bank or file a lawsuit.

“File a claim with your bank when you’re done, even if Airbnb refuses a refund,” one person wrote.

“Law,” said another. “Forced to unclear terms and breach of contract, man. If you don’t follow through, it will happen to the next person.”

Others shared their own experiences with Airbnb.

“I got a rash from sheets at an Airbnb in Colorado,” claimed one user.

“I also use Airbnb for my summer internship and it was a PAIN!” another added.

In an update video, the TikToker clarifies that she’s allergic to mold, which caused her to get hives from the air conditioner. She also notes that she has no plans to pursue a lawsuit, as attorneys’ fees would cost her significantly more than the money she could receive in damages.

She also responded to commenters asking why she hadn’t rented elsewhere once she realized there was a problem. Pointing out that apartments in New York City are incredibly expensive and hard to find, the creator notes that she doesn’t have the funds to simply move to another apartment.

User @brianneinlaw declined our request for comment, requesting that her story not be covered. The Daily Dot also reached out to Airbnb via email.


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*Initial publication: June 19, 2022 at 4:15 pm CDT

Elizabeth Rose

Elizabeth Rose began her career chasing celebrities in New York City. Now she’s getting the inside scoop on TikTok stars and trends. She is a graduate of Columbia Journalism School and her work has appeared on ETOnline, the New York Daily News and InTouch Magazine.

Elizabeth Rose

https://www.dailydot.com/irl/airbnb-mold-nyc/ TikToker claims mold in Airbnb caused it to break out in beehives

Jaclyn Diaz

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