TikToker claims Crumbl blocked its address from delivery

Jack Alban

IRL

Posted January 19, 2023 Updated January 19, 2023 2:30 PM CST

A customer claims he can no longer get deliveries of Crumbl cookies to his home address in a viral TikTok video.

The customer, popular creator Zach Jelks (@undos), states that he never had an issue before getting Crumbl shipments to the same address and that he plans to go to the site in person to see why changed this.

@Undone

WAIT, WHAT’S THE TEA!?!? should i go

♬ Original sound – zach

“Tell me why I think Crumbl blocked my address?” says Jelks at the beginning of the clip. “Because I get it delivered, I don’t pick it up.” He then starts laughing before cutting to a screenshot showing what happens when he’s trying to get cookies delivered to his home.

“Sorry! Local delivery is not available to this address,” the message read on his phone.

Jelks says he’s ordered Crumbl home several times, adding that his followers have seen him upload reviews of the cookie brand’s offerings in the past. He said he’s considering going to the Crumbl store in person to “see what the tea is,” ie, why the cookie franchise isn’t shipping product to his address anymore.

In a previous video, Jelks reviewed several Crumbl cookies and while enjoying one of the flavors, he strongly disapproved of the others in the box he received.

@Undone

WHY DO YOU KEEP TELLING ME TRY IT 😭😭😭

♬ Original sound – zach

The Daily Dot has emailed Jelks and Crumbl Cookies for further comment.

Crumbl responded, stating that “the company’s technical systems experienced an outage last week that caused the same error to occur for all users who attempted to order by delivery for a few hours on January 12.” The problem was quickly resolved and should no longer be an issue, the company said.

Jelks shared the video on Jan. 19, although it’s unclear when he took the clip and attempted to place his order.

The cookie chain has been at the center of legal drama throughout 2022 with rival baked goods franchises Dirty Dough and Crave Cookies. Crumbl has accused Dirty Dough of stealing 66 of his recipes, but it’s also come under fire for allegedly leaking tidbits of legal information to popular influencers in order to garner positive PR.

The brand also went viral in September 2022 when a TikToker filmed kids baking their cookies at a Crumbl location, and it emerged that there are multiple Crumbl franchises accused of violating child labor laws.

A few people pointed out that many Crumbl locations are independently owned and that child labor laws are different when family members work at a company. That means if you’re a 32-year-old couple with an 8-year-old and a 10-year-old who want to help you mix cookie dough in the kitchen and pack orders, you can hire them to do it because they’re with them on guard while they are on the clock.

Some viewers of Jelks’ post speculated that the location may have stopped delivering to his home for good due to previous negative reviews he had about the franchise’s offerings. “NOT YOU FINALLY DOING SOMETHING OF THIS,” wrote one TikTok user. Another wrote, “THEY DID NOT LET YOU DO SMALL REVIEWS.”

“They said ‘You’re bad for business,'” joked a third.

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*Initial publication: January 19, 2023 2:29 pm CST

Jack Alban

Jack Alban is a freelance journalist for the Daily Dot, covering trending human interest/social media stories and real people’s reactions to them. He always tries to incorporate evidence-based studies, current events, and relevant facts to those stories to create your not-so-average viral post.

Jack Alban

https://www.dailydot.com/irl/banned-from-crumbl-delivery/ TikToker claims Crumbl blocked its address from delivery

Jaclyn Diaz

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