TikToker Jessica (@jessimmar) says she bought a Cricut, a crafting machine, from Walmart for her mom. The sealed packaging looked normal from the outside, but when her mother opened the box, she found the paint bucket, stained glass jar, plywood and trash.
When Jessica brought the box back to Walmart with proof of purchase, the cashier didn’t believe her story.
“And she just went, ‘No. Based on how our return policy works and based on how the replenishment works, there’s no way that could have happened,” Jessica said of the cashier. “Well, it did.”
In the video’s caption, Jessica said she spent about $400 on the machine and its accessories. TikTok has received more than 980,000 views since it was posted on December 28.
Walmart commented on TikTok asking Jessica to send a direct message to its TikTok account with the store location where she purchased the Cricut box. In one next video, she said she communicated with Walmart via direct message and with a customer service representative.
She was informed that the store manager would contact her within 1-3 days. But 4 days later still no reply. Jessica also received a message from the Walmart TikTok account saying her case would be forwarded to the “correct group”. She said she’s been trying to give Walmart reps a while because the holiday season can get busy, but she plans to get back in touch for help.
“I won’t give up,” she says in the next video. “But I feel very defeated right now.”
In an Instagram direct message to the Daily Dot, Jessica said Walmart emailed her asking for proof of purchase.
“That’s pretty much it,” she told the Daily Dot. She also said that she contacted Cricut and gave them the Cricut serial number on the box. “They said the device is registered and has been in use since October.”
Commentators shared their theories on what they thought happened.
“Someone definitely bought this, returned it [with] The trash can is inside so the staff doesn’t notice”, @tofusoul commented. “And then they added it.”
“Walmart is the worst,” wrote @ducle_does_it_all. “My friend bought a coffee machine and someone ordered their old machine and returned it. When he complained. They charged him.”
“[I’ve] saw this happen,” @dreamtwist commented. “Returned items are put on shelves and a lot of the time they’re repackaged with trash.”
Many hoped that Jessica would get a refund.
The Daily Dot has contacted Walmart.
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*First published: January 2, 2022, 2:51 p.m. CST
Tricia Crimmins is a journalist and comedian based in New York City. She is studying at Columbia School of Journalism and is a regular contributor to the Daily Dot. She has previously written for Mashable, Complex Networks and Moment magazine. She can be found on Twitter at @TriciaCrimmins.
https://www.dailydot.com/unclick/cricut-walmart-trash-box-tiktok/ TikToker buys Cricut from Walmart, but it’s just a trash can