One council member says he had to go through neighbors’ bins to track down a package that Evri couldn’t deliver to his home address.
Stephen Lambert, a Labor councilor in Kenton, Newcastle, was excited to get his hands on a blazer that caught his eye after it was reduced from £160 to £90 in the January sale.
But the item never arrived and was instead marked as delivered down a back alley a few blocks away.
There was no accompanying image to show the location of the package. Instead, a black box appeared in the area where a delivery photo should have been uploaded.
Mr Lambert of Gosforth said: ‘I went out that night to look for it. I walked down the back alley and checked all the bins to see if they had been put there, but I couldn’t find them.”
However, he managed to find a package addressed to his neighbor that had also been misplaced.
The Labor Council said it was notified by Evri on Sunday January 8 that the navy blue cotton-linen blazer he bought from COS would be delivered between 3.30pm and 5.30pm that day.
He said he stayed at home and waited for the delivery, but “no van showed up and nobody delivered a package”.
When he checked the tracking information on Evri’s website later that day, he found that the package had been marked as delivered at 4:41 p.m. and the “verified GPS location” showed it to be in the middle of Back West Avenue had been brought.
Mr Lambert said: “[Evri] claimed they had delivered it, but according to the card they used to prove they had delivered it, it was dumped in a back alley off West Avenue.
“I have the right to continue trying to get any kind of recourse on it.”
A spokesman for Evri said: “We have contacted Councilor Stephen Lambert to apologize as his packet appears to be missing from our network after being incorrectly scanned.
“We have offered him a goodwill gesture of £90 and advised him to contact his retailer to request a refund or replacement. In the meantime we will continue the search.’
Evri, formerly known as Hermes, also apologized this week for ongoing delays in the UK as some customers are still waiting for late Christmas deliveries.
The company said staff shortages, strikes at the Royal Mail and inclement weather had all contributed to the problems and was working to resolve them.
It comes after Labor MP Carolyn Harris questioned whether the company should be under investigation by the government for its “poor customer service” during the Prime Minister’s Questions on Wednesday.
Rishi Sunak said that “government ministers have addressed this matter and are currently considering the pending matter”.
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https://metro.co.uk/2023/01/14/man-had-to-rummage-through-neighbours-bins-to-find-his-evri-parcel-18102027/ The man had to go through the neighbors' bins to find his Evri package