The family’s Disney vacation was ruined after ‘worst experience’ with the airline

The Miller family looks upset at the airport.

The Millers had to pay more than £2,000 for a hotel night and new flights (Image: BPM)

A little girl broke down in tears when her family was not allowed to board their plane to Disney World due to a mix-up at the airport.

Sheldon Miller and his family were scheduled to fly from Birmingham to Orlando, Fla. on April 3, but had to postpone their trip after his father was diagnosed with cancer.

They changed their KLM flight to May 30 and assumed everything was fine after receiving a confirmation email and a link to check-in online from KLM’s partner Delta.

But their excitement quickly turned to misery when they arrived at the airport and a staff member told them they were not booked on the flight leaving that day.

Sheldon said: “At that point our seven-year-old daughter burst into tears and our 13-year-old son wasn’t very happy either, and neither were we.

“Then we spent three hours talking to someone at KLM, only to finally be told by a call center rep that we had to work it out on social media as they couldn’t.

“I’ve never heard anything so ridiculous in my life when it comes to business.”

The Miller family in front of a Disney castle.

The family enjoyed their trip to Disney World but struggled trying to get back home (Picture: BPM)

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Eventually, the father decided to pay £100 for hotel stays at Birmingham Airport and £2,500 for alternative flights with Aer Lingus.

The family were finally able to enjoy their trip to Disney World, but encountered problems when it came time to return home on June 9 and were again told they had not booked seats on their flight.

In the end, the Millers took a bizarre route home with Virgin Atlantic – from Orlando to Heathrow, then on to Amsterdam and then on to Birmingham.

Sheldon said: “No one has ascended in any way. The whole experience felt like a massive handover of the package without anyone at KLM even remotely caring about our customer problem, let alone willing to take responsibility for it.” has reached out to KLM for comment.

This is one of a number of family holidays currently being ruined in the UK airport chaos.

In a related story, Kelly Matthews had saved thousands of pounds to take her mother and nine-year-old son Noah to Disneyland in Paris.

The trio arrived at Bristol Airport wearing Disney-inspired Mickey Mouse ears, ready for their vacation in Paris. But it soon became apparent that their flights had been canceled “for no reason”.

Kelly, from Saundersfoot in Pembrokeshire, insists they checked their flight status before leaving.

She said: “When we got to the airport I checked the app again. This time it was said that it had been cancelled, without giving any reason.’

Kelly, 35, has since heard easyJet cancel the flight at such short notice because of “crew problems”.

easyJet said it would give customers the option to rebook different flights or get a full refund.

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Justin Scaccy

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