A Carvana customer said the company refused to fix her car after it was sold to her with the wrong tires and a warning light came on ten minutes after she started driving it.
In a TikTok Storytime published Tuesday, Tera (@itstotallynottera) detailed her car buying experience with Carvana, an online used car retailer known for its multi-story auto machines and virtual car buying and selling.
In the video, Tera said a warning light on her car’s dashboard came on just 10 minutes after she first started driving her new vehicle. It’s unclear if she was able to test drive the car before buying it.
She said she wasn’t happy with the light but figured it would be an easy fix. As she began to inspect the car, she saw that the tires looked “really small” and “silly.” After checking what size the tires were supposed to be, she realized they were actually the wrong size. She said one of the tires had a “quite deep” cut, and one of them was a different brand than the other.
Tera said she called Carvana but claims the company refused to replace her tires with a properly fitting set.
“So now I have a car that I can’t drive because it’s four-wheel drive and I’m going to mess up the drivetrain,” she said. “Um, what the hell?”
She added that she spoke to a Carvana representative for an hour and learned that the company’s seven-day money-back guarantee doesn’t cover shipping costs and times.
@itstotallynottera My car buying experience with Carvana #carvana #carvanaexperience #carvanafail ♬ Original sound – Not Tera at all
Despite Tera’s frustration, some viewers noted that she got herself into this situation by choosing to buy from Carvana.
“Your first mistake was buying a car from Carvana,” commented one viewer.
“Former employee here. I would never buy a Carvana car. Never. je. Never,” wrote a second viewer.
“Purchasing a car from a machine should have been the first,” said a third.
In a reply comment, Tera wrote, “It wasn’t my first choice at all but they deliver and I was able to do everything online when work/lack of a car makes it difficult to go anywhere.”
Others encouraged Tera to return the car, saying the tires could be just the beginning of a series of problems with the car.
“Eat the shipping costs and get out,” advised one user.
“You have 7 days to say you don’t want the car. Return it now!” demanded another user.
“Give it back. the tires are just the beginning,” commented a third. Tera replied, “I think so too. I know what else you’re missing if you don’t get that right.”
The Daily Dot contacted Tera via TikTok comment and Carvana via email.
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*Initial publication: December 21, 2022 at 5:43 p.m. CST
Cecilia Lenzen is a freelance writer for the Daily Dot.
https://www.dailydot.com/unclick/carvana-car-warning-light/ The car light comes on 10 minutes after the Carvana customer gets the car