An Instacart shopper is urging customers to stop “baiting and switching” their orders after a shopper allegedly lied about not receiving their grocery delivery in order to claim compensation for groceries bought and dropped.
In the video, user Aria Grayson (@argograyson) is shown shopping and loading a large Instacart order, with a voiceover telling the viewer that the footage was helpful in refuting a customer’s complaint that he didn’t have $500 -Order received.
Stop bait and switch your instacart orders.
♬ Original sound – AriaGrayson
“For those of you who order from Instacart, please be considerate and really fuck,” she says in the video. “This single order required two trolleys holding up the line. The customer didn’t respond and what originally started as a $35 order – the customer eventually contacted Instacart and said they didn’t receive their order. If I didn’t have proof of this video I wouldn’t have gotten my money. Instacart came close to not paying me for two and a half hours of my time.”
The Daily Dot reached out to Grayson via Instagram for comment on the video, as well as emailing Instacart, and will update this story with any responses received.
Viewers expressed their frustration on behalf of the shopper, with some suggesting the delivery service doesn’t appear to be supporting their shoppers in cases like the one shared.
“I’m a buyer and Instacart doesn’t endorse its buyers – I feel you…” wrote one commenter.
“Instacart ALWAYS blames the buyer,” claimed another user. “ALWAYS.”
“Instacart treats us like garbage. I’m thinking about applying for SHIPT. People there seem happier,” added a third.
Others noted the size of the order and the effort it took for the buyer to complete it, all to claim it wasn’t received.
“That’s sad if I know a store like this I go to the store or ask someone who has time smh,” wrote one commenter.
“I can’t imagine doing that to anyone,” said a second. “Even if they screw up, I’ll give a perfect rating and a 20% tip because hey, people have bad days.”
“I don’t think I’ve ever had a bad experience with a buyer using Instacart,” claimed a third. “The product selection is phenomenal. It’s horrible that there are people… trying to screw people who are just trying to make a living.”
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*Initial publication: December 26, 2022 at 10:44 am CST
Brooke Sjoberg is a freelance writer for the Daily Dot. She received her bachelor’s degree in journalism from the University of Texas at Austin in 2020.
https://www.dailydot.com/irl/instacart-bait-and-switch/ The buyer says the customer lied and said they didn’t receive a 2-cart order