Tesco’s website crashes after 290,000 people queue to book Christmas delivery appointments

NEWCASTLE-UNDER-LYME, ENGLAND - JANUARY 15: Veteran John Painter (L), the Trustee and Treasurer of Tri Service and Support, collects food donated by Tesco on January 15, 2021 in Newcastle-under-Lyme, England. In early 2020, armed forces charity SSAFA, in partnership with the Tri Service Support Center in Newcastle-under-Lyme, set up a bespoke food bank for military veterans living in the city. Every Saturday, volunteers bag and distribute canned goods, fruit, vegetables, dried groceries and snacks donated by local supermarkets via FareShare. This service came into its own at the start of the Covid-19 pandemic, when the service was expanded to include any person or family in need, as well as veterans, and over 100,000 food packages have since been distributed. (Photo by Nathan Stirk/Getty Images)

Thousands of customers queued from 6am this morning (Image: Getty)

Christmas early risers trying to secure a Tesco slot this morning have complained of a queue of nearly 300,000 and a crashing website.

Delivery Saver customers were told they could book a slot from 6am today, but some complained the queue opened before the advertised time.

One customer wrote on Twitter: “I logged in at 5:59am to get ready only to find over 135,000 already waiting in line.”

People looking to secure a Tesco Christmas spot this morning have complained of a queue of over 100,000 by 6am and a crashing website. Credit tesco.com

The Tesco website crashed after thousands of people tried to book a slot (Image: Tesco.com)

A clerk replenishes stock at a Tesco PLC Metro store in London, Britain, on Wednesday December 23, 2020. Shops in Britain had only recently reopened after lockdown, when the Government ordered non-essential shops in the south-east of England to close again on Sunday in a bid to curb a more contagious mutation of Covid-19. Photographer: Jason Alden/Bloomberg via Getty Images

Tesco employees have a busy few weeks ahead (Image: Bloomberg)

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At 6:13 a.m., users posted screenshots showing the queue holding up to 180,000 people.

Others complained that they spent time waiting in line only to get kicked out: “Hey @Tesco just sat in your Christmas queue for half an hour and as soon as I got to the front of the queue I got kicked out and now this is it waiting over hour.’

Another said: “I was 38k in the queue and the app ‘updated’ itself and now I’m number 178k. You’re laughing at yourself.”

A Tesco spokesman said: “We are currently seeing a high number of visits to our website and groceries app and some customers are experiencing temporary difficulties logging in or placing orders.

“We’re really sorry. Home delivery and click and collect slots are still available over the holiday period and we are working to get things back up and running as soon as possible.

“In the meantime, we encourage our customers to place their orders through our website.”

Tesco says it has over 1.2 million slots available in the week leading up to Christmas.

The slots available today are only for customers with Delivery Saver plans. Slots for other buyers will open on November 22nd.

Prices for Tesco delivery passes start at £2.49 a month or £14.94 a year for click-and-collect, while off-peak delivery passes are £4.99 a month or £29.94 a year for next-nearest deliveries cost day.

The most expensive Tesco delivery plan costs £7.99 a month or £47.94 a year for same-day deliveries.

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https://metro.co.uk/2022/11/15/tesco-website-crashes-after-290000-people-queue-to-book-christmas-delivery-slots-17759752/ Tesco's website crashes after 290,000 people queue to book Christmas delivery appointments

Justin Scacco

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