Starbucks customer is called out for touching other people’s orders

A user on TikTok has gone viral after calling overly aggressive Starbucks mobile shoppers.

In a video with over 410,000 views on Sunday, TikTok user Brittany (@britt.ostofe) recounts a recent experience at Starbucks where she saw a woman “pick up all the bags, open them, [and] sticking their smelly lettuce fingers in those bags and looking for their food.”

Usually, Brittany says, customers are just “sort of [look] see if your name is on the bag.” This person, she says, was a special case.

“Girl, get your fingers out of someone else’s Cranberry Bliss bar,” Brittany exclaims.

@britt.ostofe When a person mentions how I say mobile. #canadianthings #starbucks #starbucksdrinks #starbuckssecretmenu #starbuckspeoplebelike ♬ Unholy – Sam Smith & Kim Petras

The video quickly sparked a flurry of discussion in the comments, with many agreeing with Brittany’s sentiments.

“That’s why I don’t order on mobile,” claimed one user. “I’ve seen people scroll through SO many orders. Gripping cups by the rim/lid. Like, READ the name!”

“They label the person’s name on the drinks and bags lol. And wasn’t she just looking up her name?” another questioned.

Some said they observed events similar to those described by Brittany.

“I actually[y] I saw someone touch my order and asked for a remake,” claimed one commenter.

“I saw that,” shared a second. “There should be a better system.”

“A few years ago I saw someone walk in and pull the lid on each cup with their bare hands,” recalled a third. “That’s why I don’t do mobile Sbux orders lol.”

Some users have come up with their own solutions to this problem or claimed that their local Starbucks has ways to solve this problem.

“I put my first and middle names on my Starbucks app so my name is always the longest sticker,” one user offered. “Don’t look for me.”

“There’s a Starbucks that I go to sometimes, there’s a shelf behind the counter that employees can only access for mobile orders,” said another TikToker.

We contacted Brittany via Instagram direct message and Starbucks via email.


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*Initial publication: January 22, 2023 10:58 am CST

Braden Bjella

Braden Bjella is a culture writer. His work can be found in Mixmag, Electronic Beats, Schön! magazine and more.

Braden Bjella Starbucks customer is called out for touching other people’s orders

Jaclyn Diaz

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