Spain: Mom storms out of the villa because the pool was 24°C | world news

An angry mother stormed out of her villa in Lanzarote because her swimming pool was “24°C instead of 30°C” on a week-long holiday.

Gulnara Adomene, from Romford, east London, was looking forward to the trip with her friend Luda and their two children.

The 40-year-old had spent months planning the getaway but was left with a “freezing” pool and says no one came to fix it until day three.

The group were forced to spend a further £680 on another hotel.

The villa’s owner, Fabrizio Rossi, assured her that the pool stayed between 30 and 32°C during the day and any drop in temperature was due to Gulnara not covering it overnight.

He said she bombarded him with around “80 messages in three days” complaining about her stay.

Gulnara said: “We got there at night around 9pm and he was there.

“He showed me the grounds and the pool. I reached into the pool and felt it was a little cold.

‘I asked him, ‘How many degrees is that?’ and he said it was 26°C or 25°C but during the day it would reach 30°C to 32°C.

“I trusted him that he thought it was cold because it was evening.

“The next day I woke up and there were some problems in the house.

“There was broken glass, a broken shower head and a moldy washing machine, but the most important thing was the heated pool.

“We tried to get into the pool in the morning.

“I opened the cover and my nine year old daughter jumped in but only stayed in for ten minutes. She came out shaking.

“The other kids tried but couldn’t get in. It was too cold for me and my friend.

“I tried my hand but there was no way I could go into that pool, it was freezing.

“It was important for the kids, especially since it wasn’t the summer months. The sea was cold. My kids like warm water so it’s important for them.

“I’m sad and frustrated. I am now afraid to rent a villa again.

“I have never had this experience in my life. I’m really upset and frustrated with this situation. It was a nightmare.

“We were so looking forward to the holidays that we were counting the days until we left, especially for the heated pool.

“I told my kids and we bought so many water toys to play with. With us it was something different.”

Gulnara was stressed because she contacted Booking.com, who told her their refunds would need to be made to the villa’s owner.

Fabrizio denied the claims, saying: “I’m sorry about the issue but unfortunately she caused problems herself.

“The temperature of the pool is 30°C.

‘The swimming pool must be closed and not opened at night as the outside temperature is 18°C ​​at night.’

A Booking.com spokesman said: “If a customer ever shows up at a property and it doesn’t meet their expectations, our customer service team is on hand 24/7 to take action on their behalf.

“In this case, to apologize for the inconvenience caused to the customer by moving to another accommodation during their vacation, we have offered the guest a full refund.”

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