Southwest Airlines is canceling flights through Thursday

ST. LOUIS — With more than two-thirds of its flights canceled Monday, Southwest Airlines said it was canceling flights through Thursday.

“Delays,” said Janice Robinson, a traveler from Texas. “Delays, delays. I want to go home. To this day I don’t know how to get home.”

“It’s okay, we have family here, we’re lucky,” said Bianca Serra, a traveler. “I just hope to get on the next plane.”

There were reports that the crew’s planning system could not keep up with all the canceled flights. This came in addition to a winter storm that hit much of the United States, including Chicago and Denver, two of the Dallas-based airline’s busiest hubs.

“First we waited for a pilot and then for a stewardess,” said Rosie McClurg. “They were too small to walk and my husband used to work for the airlines. He said if they don’t solve this soon they will cancel the flight.”

“I changed routes and got a flight two or three days later,” Jackson Shea said. “I probably should have done that to avoid trouble. Everyone is doing the best they can. It’s tough.”

The Department of Transportation posted on social media on Tuesday that it is concerned about Southwest’s high number of cancellations and delays and reports of a lack of customer service.

In the DOT’s mail, they said they were investigating whether the airline was complying with its customer service plan.

“I think we need to tell people that’s not how you deal with it,” Pattie Canter said. “There are a lot of people, and I’m not afraid to speak up.”

“I’m so done with Southwest, I never will,” Robinson said. “I just don’t know how to find a way home.” Southwest Airlines is canceling flights through Thursday

Sarah Y. Kim

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