Solve It 7: London Flight Plight – Boston News, Weather, Sports

They were destined for London. But when their journey encountered a seemingly unsolvable delay, they contacted Solve It 7.

For years Leona and her husband dreamed of a short break in London.

In 2020 they booked their trip.

“We were super excited. We’ve never been to Europe,” Leona said.

The New Hampshire couple couldn’t wait to see sights like Buckingham Palace and Big Ben.

“We really wanted to explore everything,” Leona said.

Just as they were packing their bags, Covid hit and the world changed.

Leona called her travel booking site and postponed the trip.

“They said we’d give you a loan. I thought that’s fine as long as I can go to Europe one day,” Leona said.

That spring, she attempted to reschedule the trip.

“I checked the website and the credit was gone,” Leona said.

Leona says she called the travel website. They told her to contact the airline. The airline told them to contact the website.

“I was thrown back without any resolution between the two,” Leona said.

She had paid more than a thousand dollars for the flights!

“It was maddening,” Leona said.

Frustrated, Leona contacted Solve It 7.

We contacted their travel company and they spoke to the airline.

Leona’s money was soon returned.

She hopes to book another trip to London.

“I’m so grateful you stepped in to help me. I had tried everything. But you made it. So thank you very much,” Leona said.

Are you trying to maintain a stiff upper lip while struggling with a problem? Maybe we can help.


Or call us at 617-367-7777.

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Sarah Y. Kim

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