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Solve It 7: Fridge Delivery Damage – Boston News Weather Sports

A family in the Cape was delighted with their new fridge. But when the delivery day came it ended in damage. So they asked Solve It 7 for help.

“They took a piece of wood from the bottom of the closet,” Lisa said. “They just started rocking my fridge back and forth and back and forth to try and get it out. I heard the whole record crack. I was beside myself.”

The West Barnstable woman says her custom cabinets will cost $5,800 to repair.

“Beyond frustrating,” Lisa said.

She called the store where she bought the fridge. But the company that uses it for deliveries denied causing any damage.

“Nobody would listen to me. No one would even take responsibility. I didn’t know who else to turn to,” Lisa said.

So she turned to Solve It 7.

We spoke to a store associate who worked with the delivery company and their claims adjuster.

A short time later we received an email with the following content:

“We worked on it… to solve the problem.”

“We are grateful … for the opportunity to make this right.”

Lisa received a check for the damage, and her closet repairs are now in the works.

“Thank god I contacted you. You were my lifeline. You’ve kept me sane throughout this whole thing. Because no one else would listen to me. No one else would stand up for me,” Lisa said.

Do you have a problem and feel like you’re getting the cold shoulder? let’s help

Email SolveIt7@whdh.com

Or call us at 617-367-7777.

(Copyright (c) 2022 Sunbeam Television. All rights reserved. This material may not be published, broadcast, transcribed or redistributed.)

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https://whdh.com/news/solve-it-7-fridge-delivery-damage/ Solve It 7: Fridge Delivery Damage – Boston News Weather Sports

Nate Jones

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