SICK Brits have been told not to ring 999 to ask where their ambulance is – despite long waits as services collapse under pressure.
Bosses warn phone lines are jammed.
They urged people to only use 999 in a real emergency — and only call back if the patient got worse.
Ministers will hold crisis talks with crews across the country this week as medics battle the heatwave and Covid surge.
Martin Flaherty, manager of the Association of Ambulance Chief Executives, said: “We urge people not to call 999 back to ask for an estimated time of arrival unless there has been a change in the patient’s condition.
“This keeps the line free for someone who may need urgent help.”
All emergency services in England are now on their highest alert level, known as REAP 4, due to “extreme pressure” during the crisis.
Health Secretary Maria Caulfield told MPs the NHS is facing “a pressure that we would normally expect in winter” and is currently processing a record 999 calls.
Ms Caulfield said the meetings with the 11 ambulance trusts were “not just to deal with the pressure, but to prepare for the winter”.
Total UK COVID deaths have surpassed 200,000, according to the Office for National Statistics.
https://www.the-sun.com/health/5771524/sick-brits-told-not-to-call-999-crisis/ Sick Brits said not to call 999 to ask where their ambulance is amid the crisis