Samsung CEO apologizes for Galaxy S22 throttling issues

Samsung Vice Chairman and Co-CEO Han Jong-hee has issued a public apology over the power throttling controversy that has been affecting the Galaxy S22 and other Samsung phones in recent weeks.

Earlier this month it was discovered that certain Samsung smartphone models, including some Galaxy S22 variants, were selectively throttling their performance for a number of key apps. Turns out there was a list of around 10,000 non-gaming apps ruled by Samsung’s overzealous Game Optimizing Service (GOS).

Now Han Jong-hee has apologized for the controversy. According to The Korea Herald, Samsung’s co-CEO offered a deep apology to 1,600 shareholders at a recent AGM.

“We weren’t able to adequately address the needs of our consumers,” Han admitted.

Samsung has been releasing its GOS solution since 2017, but it has always been possible to turn off this feature. With the Samsung Galaxy S22, however, GOS activated itself automatically and extended its effect to popular non-gaming apps as well. This apparently limited the Galaxy S22 to just 53.9 percent of its promised capacity, Geekbench 5 results show.

After a corrective update it is now possible to overwrite the GOS system. This, in turn, has led to overheating concerns.

When asked about these potential safety issues, Han said the company would “ensure safety using a thermal control algorithm” and would “continue to add new features to prevent overheating.”

All the Samsung Galaxy S22 throttling controversy aside, we rated the flagship Galaxy S22 Ultra pretty highly, giving it a 9 out of 10 in our review. “Most of this works fantastically well and those who mourned the death of the Galaxy Note will have found its successor,” we concluded.

https://www.trustedreviews.com/news/samsung-ceo-apologises-for-galaxy-s22-throttling-issues-4217748?utm_source=keystone&utm_medium=keystone_core_reviews_rss&utm_campaign=trusted+reviews Samsung CEO apologizes for Galaxy S22 throttling issues

Chris Barrese

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