Petco Karen confronts workers on empty shelves in Viral TikTok

A TikToker working at Petco filmed himself confronting a so-called “Karen” at work, who has a record of being rude to employees. The video has garnered 1 million likes as well as support from commenters who claim that TikToker is fulfilling their dream.

In a video posted by @nicki20xx three days ago, a woman who doesn’t take pictures can be heard trying to embarrass them because there are empty shelves at Petco.

“I always come here and there are always empty shelves, at this point… I hate this Petco,” the woman says in the video. “I can not stand it. You always have nothing and it’s disappointing.”

However, this is clearly not the first time this customer has been rude to the staff at this Petco location.

“Whenever this customer walks in, she’s scrutinizing my co-workers and me and being extremely disrespectful,” reads one of the captions overlaid on the video. “We’ve always been helpful and kind but I’m done with her treating my co-workers like trash.”

As the conversation continued with the woman saying she would take the matter to the manager and district manager, the cashier then told the woman not to take her anger out on her, at which point the text denied. on video shows that customers start to abandon them.

“We’re nice to you every time you come in and you don’t respect us,” their cashier says in the video. “I won’t hear you embarrass me. You can listen to us. ”

At the end of the exchange, the cashier told the woman to have a great day and a happy holiday, and it’s not hard to be nice.

Commenters praised them for standing up for the woman on behalf of themselves and their colleagues.

“As a customer service rep, you did a great job,” wrote one commenter. “I could tell she was always making noise. Props for you!”


Other commenters shared their similar experiences with customers who blamed them for supply chain problems in retail.

One commenter wrote: “I work at PetSmart, and we have similar problems. “Customers kept yelling at us because we had empty Fancy Feast shelves. They really don’t understand that we, at the store level, have no control over supply chain problems and labor shortages. It’s tiring. ”


In a follow-up video, @nicki20xx said the woman was upset that the store kept running out of stock for her favorite brand of cat food, possibly because it was discontinued.

“I always respect my clients, no matter how upset they are, I usually stay calm and have the utmost respect for them,” they say. “Unfortunately, she was just being extremely rude to my co-worker a while ago when I shot this video and I have had my own experience with her and where she was a bit upset with me, so it became clear in the conversation that she was being disrespected. “

Daily Dot has reached out to @nicki20xx about the video via TikTok DM, as well as directly with Petco via email.

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* First published: December 30, 2021, 9:46 a.m. CST

Brooke Sjoberg

Brooke Sjoberg is an editorial intern for the Daily Dot, studying journalism at the University of Texas at Austin. She is also the Arts and Life Editor of Daily Texan and an editorial intern for Texas Connect magazine.

https://www.dailydot.com/irl/petco-karen-tiktok/ Petco Karen confronts workers on empty shelves in Viral TikTok

Mike Sullivan

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