North Station ticket offices open – Boston News, Weather, Sports

BOSTON (WHDH) — Commuter Rail riders at North Station have an extra step to get onto the platform.

MBTA has begun operating 30 ticket booths that Commuter Rail passengers must pass through to board the platform at North Station beginning Saturday.

At the gates, passengers must tap, scan or swipe tickets to enter or exit the platform area. The gates accept all existing fare media for Commuter Rail.

Passengers are still required to show their tickets to conductors on the train to verify ticket zones.

Arriving passengers will also need to scan tickets purchased through the mTicket app or by on-site staff to exit the platform.

Keolis, the company that operates Commuter Rail, said the new gate system would improve fare collection, replace ticket inspectors at platforms and create a more consistent fare payment experience.

“By allowing MBTA to create a more consistent fare payment experience, the ticket offices also give us the opportunity to collect better commuter rail passenger data that will inform operations and guide future investments in the system,” MBTA General Manager Steve Poftak said in an explanation.

The company said the program will eventually be installed in South Station and Back Bay.

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Nate Jones

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