NBN Co will not say how many premises have received a fiber optic upgrade – Telco/ISP

NBN Co won’t say how many fiber feeders it built in the first nine months of a multi-billion-dollar network upgrade, making it difficult to track the program’s progress.

Quarterly active service figures collected by the ACCC show that customers are phasing out Fiber-to-the-Node (FTTN) and Fiber-to-the-Curb (FTTC) services.

However, it is not possible to determine how many of these customers are leaving their FTTN/C connections to take advantage of an all-fiber-based service under NBN Co’s FTTN/C overbuild program, known as “Fiber Connection”. .

NBN Co continues to talk about the fiber optic overbuild program only in terms of the number of buildings it passes through and not actually the construction of feeders and activation of services.

In documents filed with the ACCC this week, NBN Co said it “completed the build-out of local fiber optic networks to enable FTTP connections for approximately 535,000 buildings currently served by copper access technologies.”

“Construction is underway to cover more than 694,000 additional FTTN buildings, another 732,000 buildings are in the planning phase and another 707,000 FTTC buildings can be upgraded to fiber,” it said.

“This excludes the 1.5 million buildings announced for the FTTP superstructure in October 2022, with local fiber optic network build-up for these buildings expected to be delivered by the end of 2025.”

At the request of itnews As for how many of those premises had placed orders and built a fiber feeder, NBN Co said it was too early to say publicly.

“While we are making good progress with local construction of ‘Fiber Connect’ and getting premises ready to order, we are still early days on the sales and marketing side as large RSPs [retail service providers] come on board and also develop and refine their offerings for the market,” said a spokesman for NBN Co itnews.

“We have a healthy flow of orders each week and see high levels of customer satisfaction throughout the connection process.

“We expect order volume to increase significantly in 2023 as marketing activity increases.

“Once we have more retailers in the market and stable order volume, we will be better able to comment on progress.”

While NBN Co is not making any progress, this is partially illustrated by the ACCC’s quarterly reports on wholesale market indicators.

These reports should show some obvious moves – for example, a reduction in customers using 25-50/5-20Mbps FTTN services and a corresponding increase in FTTP users at the 100/20Mbps tier, which NBN Co referred to as “quick home”.

This is because in order to trigger a free access technology upgrade from FTTN/C to fiber optics, customers must place an order for a higher tier than they have already paid for, with a minimum of 100/20Mbps.

Since March 2022, when NBN Co began taking its first upgrade orders, the company has abandoned 53,188 FTTN subscribers with 25-50/5-20Mbps services.

About 11,674 FTTC users with 50/20 Mbit/s services have also left them.

During the same period, NBN Co added approximately 61,840 fiber users at 100/20 Mbps and a further 11,684 fiber users at higher tiers.

It is not clear what proportion of these movements are due to the upgrade program or other factors; For example, the FTTN/C numbers include people who leave entirely for “substitutable” fixed-line services. A significant number of FTTN/C customers are expected to exit NBN Co entirely over the next two years.

Likewise, FTTP activations would include new premises in greenfield areas, which also makes it difficult to determine how many new FTTP users originate from the FTTN/C footprint.

Despite this, reports suggest that the number of successful upgraders so far is somewhere in the mid tens of thousands.

This could not be narrowed down any further itnews at the time of publication.

https://www.itnews.com.au/news/nbn-co-wont-say-how-many-premises-got-a-fibre-upgrade-589214?utm_source=feed&utm_medium=rss&utm_campaign=iTnews+ NBN Co will not say how many premises have received a fiber optic upgrade – Telco/ISP

Callan Tansill

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