Marble Slab Creamery employee says tips don’t go to staff

The pandemic has brought a wave of changes, with one issue being tipping etiquette. With touchscreen registers and contactless food service, most customers see tipping as an option.

In a viral video, TikToker Phoenix (@unfilteredphoenix) confronted the tipping issue head-on when she went to her local Marble Slab Creamery and found the employees hadn’t received the tips.

“@marbleslabcanada are you kidding me!!????” she wrote in the caption.

@unfilteredphoenix @marbleslabcanada ♬ Original sound – Phoenix

Phoenix explained that she ordered a kid’s cup of ice cream, and while she paid, the clerk walked her through the on-screen settings, ending with a tip option.

“Because now there’s a friggin’ tip option everywhere,” says Phoenix. Before making a decision, however, the employee told Phoenix that he “shouldn’t feel obligated to tip because the tip doesn’t go to the employees.”

In the video, Phoenix stares straight at the camera in disbelief and shakes his head. “Now that’s what I call greedy damn owners,” she says.

In the comments section, Marble Slab Canada addressed the video and other users commented on their thoughts.

“Hello Phoenix! Can you tell us the location of the marble slab where this happened?” @marbleslabcanada commented. Phoenix responded, saying that she “would like to let you know, but I fear for the employee’s job. I definitely don’t want to get her in trouble.”

“If they collect them electronically, there is no realistic way for employees to keep track of the tip. So some, if not all, can be forked,” said another user.

“The tip is out of control,” shared a third user.

The Daily Dot contacted Phoenix via TikTok comment and Marble Slab via email.


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*Initial publication: November 10, 2022 at 5:45 p.m. CST

Lauren Castro

Lauren Castro is a reporter from Austin, Texas.

Lauren Castro Marble Slab Creamery employee says tips don’t go to staff

Jaclyn Diaz

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