Management sends a remote employee a photo of themselves away from their desk

In a series of viral TikToks, a teleworker claimed her alleged employer — an unnamed customer service company that runs campaigns for financial technology company Klarna — spied on her via her webcam, locked her out of her computer for getting up from her desk, and you was suspended for speaking out on TikTok.

In the first viral TikTok, which has surpassed 410,300 views and was posted by TikToker Michae Jay (@_michaethemua) earlier in the week, the worker shows the screen of her laptop frozen with a webcam photo of herself away from her desk in her kitchen .

“OFF THE DESK action applied. Please get the supervisor’s permission to try again,” reads the computer screen.

“You all these people locked my computer. They locked my computer because I was cooking in the kitchen. Bro, that’s why they don’t want us to work from home,” says the TikToker in the video.

@michaejay22 #wfh #PrimeDayDreamDeals ♬ Original sound – MichaeJay

In a second video, the TikToker says she can’t turn off her webcam at work, which she monitors and takes multiple pictures of her throughout the day. She claims her computer is locked if she is caught getting up from her desk, using a mobile device, or someone else is in the room.

In another video, the TikToker says she works for Klarna, a fintech company. However, in a message to the Daily Dot, she clarified that she does not work directly for Klarna as an employee. Instead, she claimed she works for an outside customer service company that runs campaigns for Klarna. She declined to reveal the name of her employer and said she was waiting to hear whether or not she would be fired.

The TikToker also told the Daily Dot that she was fired from her job on Thursday for posting on TikTok. However, in another video, she says that although she was initially fired by an HR worker, she was invited to a Zoom meeting shortly after, where employees at the company told her that she was instead suspended pending a further investigation into her TikToks could be done.

The viral videos posted by TikToker sparked controversy in the comments section about employee surveillance and toxic work environments.

“This level of micromanagement will keep them at a high turnover rate,” debated one user.

“Girls! It’s time to go,” urged a second.

“You should always cover your camera,” argued a third.

“Unfortunately, I’m not allowed to cover my camera. If it was up to me, I wouldn’t even have connected the camera,” the TikToker replies in a follow-up video.

In response to a comment asking whether TikToker handles personally identifiable information — and that’s why her company requires her activities to be monitored — TikToker said she doesn’t handle sensitive data like social security numbers.

In other videos, the TikToker says she has additional grievances about her workplace. She claims she wasn’t warned when she took the job that her pay would depend on how many hours she works each week, and says managers often try to argue that employees work fewer hours than they did.

She also complains about the unprofessional language allegedly used by managers and claims the company actually has a high turnover rate.

“I have to hurry and find another job. I only took this job because I really needed something at the time. And you know, I have a kid, so I can’t do BS and stuff like that,” the TikToker says in a video.

The Daily Dot emailed Klarna for comment.


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*Initial publication: July 14, 2022 3:34 pm CDT

Grace Stanley

Grace Stanley is an author covering creators and influencers. You were previously the social media manager for Nautilus Magazine and attended the University of Texas at Austin.

Grace Stanley

https://www.dailydot.com/irl/remote-worker-klarna-webcam-photo-tiktok/ Management sends a remote employee a photo of themselves away from their desk

Jaclyn Diaz

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