A Lyft driver went viral on TikTok after revealing he would only get paid $50 for a ride that cost the customer $242, sparking discussion about fair ridesharing pay.
User Eddie (@eddieneverready) used two phones to show the ride from both the customer and driver apps to demonstrate how much Lyft “charges versus how much we get as drivers.” .
On his wife’s phone, he asks as a passenger for a ride to Newark Airport for $242.
“Let’s see how much we get,” Eddie says while waiting to get the ride on his device. “Look at that. $50.”
On his phone, Eddie would receive $50 if he accepted the ride as a Lyft driver.
“That’s why drivers are NOT driving on Lyft,” he added in the text overlay.
In the caption, he explained that his salary included a “$6.25 bonus,” so the standard salary would be $43.99. Eddie doesn’t explain the bonus any further.
@eddieneverready And with a $6.25 bonus, not including $43.99 ##drivers##ChevyEVSongContest##fyp##lyft##shame##befair ♬ Original Soundtrack – EddieNeverReady
In a TikTok direct message exchange with the Daily Dot, Eddie explained that he’s been a rideshare driver for over four years. He says he mainly uses Uber after Lyft stopped showing drivers receipts with customer totals.
“I realized that Lyft was taking more percent of what the customer pays for about two years when Lyft decided not to show us the receipt that shows what the customer pays,” he said. “I have an Uber/Lyft driver support group on Facebook that has about [70,000] Members and all the stories I see there are the same [with] lyft Since Lyft decided not to give us the receipt for the ride, some drivers have been doing their own sleuthing and asking the customer.”
Eddie also claimed that Lyft doesn’t investigate customer allegations, which he says many drivers use to get the ride for free. False accusations can result in negative consequences for drivers, including being disabled.
“So many drivers on Lyft/Uber are being disabled from the platform due to a false accusation from a customer without conducting an investigation,” he said. “…Unlike Uber, Lyft doesn’t review dashcam footage because it’s tedious, and [they] don’t want to lose their customers. It’s just easier to fire (disable) the driver from the platform than it is to investigate.”
Eddie’s video has been viewed over 1.3 million times as of Thursday. Several viewers shared their disappointment at the percentage of the total trip cost that goes to the driver.
“It should have been the other way around. Lyft should get $50 and the driver should get $150. SMH,” wrote one viewer.
“Should be a law. The driver must get at least 70%,” said a second.
“We need to start a new company that pays 65 percent to the driver and the rest to the company,” agreed a third.
Many rideshare drivers shared similar experiences with Lyft and Uber.
“I’m an Uber driver and I don’t earn what they charge for the ride, but we have to pay for the car, gas and insurance for a little money,” one shared.
“It’s always been like this, every year they take more and more and they know the desperate riders are going to stay. On the longer trips they take 60-80% guaranteed I stopped years ago,” said a second.
“I’ve been a driver for a while, the pay is getting worse every year,” commented a third.
However, others used Eddie’s video to relay some carpoolers’ complaints about non-dump trucks to companies like Uber and Lyft, who pay them per ride.
“So people need to stop getting mad at non-tickers and start getting mad at the apps,” one user wrote.
Eddie also claimed that Lyft doesn’t listen to drivers’ problems unless they use social media — one of the reasons he posted his video in the first place.
“Lyft doesn’t really care about its drivers unless it goes viral on social media or when the media gets the story,” Eddie told the Daily Dot via TikTok DM. “Then that’s it [when] Lyft would put on a show and pretend they had the riders’ backs.”
The Daily Dot reached out to Lyft via press email.
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*Initial publication: December 1, 2022 at 5:19 p.m. CST
Melody Heald is a culture writer. Her work can be found in Glitter Magazine, BUST Magazine and more.
https://www.dailydot.com/irl/lyft-driver-50-dollars-for-242-dollar-ride/ Lyft driver exposes pay gap and gets paid $50 for $242 ride