Krispy Kreme worker says her pay has been cut retrospectively

A Krispy Kreme employee went viral on TikTok after claiming her paycheck was deducted by a significant amount of money due to a pay blunder.

In the video posted by TikToker Alexis (@lifewithlexxm) on Dec. 2, she says that after her direct deposit from Krispy Kreme hit her bank account at 3am, she woke up and felt the urge to check the amount.

She says she noticed her paycheck was only $278 even though she worked 46 hours. She explains that she took a pay cut with her new position, but says “math isn’t math” in reference to the reduction in her last check.

Looking at her payslip, Alexis noted that Krispy Kreme had “taken money back” when she was working her previous pay rate and didn’t apply her new one, leaving a whopping $434 missing from her check.

In the clip, she says she reached out to HR, payroll, her general manager and the district manager while she was at work but received no response.

“I’ve gotten to the point where I’m leaving here with something. $434 is a hell of a lot of money,” says Alexis. “And I worked on Thanksgiving. I could have been grateful with my children.”

@lifewithlexxm original sound – Alexis

The video has garnered over a million views as of Tuesday, with viewers suggesting how to appropriately escalate the situation if she doesn’t hear from her bosses.

“You won’t let it. You contact your manager, and if you don’t get relief, you contact the owner of the franchise. Then you go to the franchise itself,” one viewer suggested.

“You need to contact the EEOC and a lawyer. It is illegal for them to give you a pay cut if you change positions within the company. Please do so,” offered a second.

“You have to find out or the Labor Department will find out. File a wage complaint,” wrote a third.

“Also that’s illegal of them so sue them so hard,” said a fourth.

In a response video, Alexis explains that when Krispy Kreme “backdated” her salary to her new, lower rate, the system “automatically deducted all the money.”

When the payslip brought this to her attention, she said they claimed her pay was “right.”

After repeatedly explaining why she didn’t believe her payment was correct, she says that they finally admitted that Alexis was right and the retro payment was supposed to pay her, not the other way around.

Alexis says she spoke to both the chief executives and the assistant managers, who told her she “shouldn’t be making that much money.”

“You’re not going to sit and tell me it’s my fault they didn’t change my pay rate. I can’t go into the computer system and change my own pay rate,” she says in the video.

Alexis says HR eventually took the blame, explaining that “the computer had a bug” and when they backdated it, the money was taken from her paycheck. She says they also promised to return all of their money to Alexis the following week because writing a check “would take longer” than a direct deposit.

@lifewithlexxm reply to @brownin.nikki Original sound – Alexis

In a second video, Alexis says she took a pay cut because her shop decided to stop selling donuts. Explaining that they couldn’t work on her schedule at another shop in her area, she gave her an ultimatum: get full-time hours in another role, but take a pay cut, or be a donut maker at another shop and get 25 hours a week.

Alexis chose the former but says she realizes how “lazy” and “illegal” the situation sounded. Now she says she is looking for a new job.

@lifewithlexxm in reply to @detgem1978 original sound – Alexis

The Daily Dot contacted Alexis via TikTok comment and Krispy Kreme via email.


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*Initial publication: December 6, 2022 at 6:55 am CST

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Melody Heald is a culture writer. Her work can be found in Glitter Magazine, BUST Magazine and more.

melody hero Krispy Kreme worker says her pay has been cut retrospectively

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