It takes everything possible to create a customer experience

Although he admits he may not be the most qualified, having consumed exactly one pineapple donut (C8) in his life, 15-year-old Julian Wylie from Paddington makes his column 8 debut by helping to “Tried a pretty delicious pineapple donut at the Kiama Moist’n’Glazed Donut Shop after a suggestion from my dad to try it. Made the trip all the more memorable.”

“Please tell me someone is making a coffee table book on the extraordinary variety of hair styles used by NRL players,” said Manly’s Annie Gurton. “From ‘my-girlfriend-made-that’ to ‘it-seems-like-a-good-idea-at-the-time’ offerings, from the ridiculously youthful rebellious to just plain insane, it seems that it there’s only one club with ‘reasonable’ hairstyles.”

Mosman’s Jack Dikian was a bit taken aback when he saw the Mosman-based Queenwood School’s exclusive buses for girls, themed “Per aspera ad astra” or “through hardships to the stars”. “Difficulties? Queenwood? The only thing that comes to mind is the school fees.”

Following the publication in column 8 of his synopsis of the failure of Liquorice Allsorts in Qantas’ Business Class lounge on 23 February, Mosman’s Alan Phillips brought this coverage to the attention of the Qantas media. “First I received a straight bat reply, then to my astonishment a really refreshing letter from the Lounges Customer Experience Manager who, with reference to my MLARR (Missing Liquorice Allsorts Ransom Report) hit the spot by informing me that after the appointment of a LAIO (Liquorice Allsorts Investigating Officer) resolved the issue and took action to prevent recurrence. With this letter came a nice box of Bassetts Allsorts. Alan Joyce, what a great effort from your team. More of that approach would work wonders.”

To trump Barry Wooldridge (C8), Kevin Booth of Holt (ACT) tells: “At the start of lockdown in 2020 my sister Joan was 85 when we met our mother Ada, who died aged 105, in St Barnabas farewelled in Narrawa, via Crookwell.”

Graeme Castleton of Austinmer recalls visiting the Northern Australian Railway, the original Ghan line from Port Augusta to Oodnadatta, in 1964 as one of a few rail enthusiasts in his early teens. “It wasn’t known as the Oodnadatta Track at the time, just a two-wheeled racetrack used by maintenance personnel. As we approached Sarina, a rather ominous sign appeared: “Don’t ask us for the exit if we knew we weren’t here”. We traveled in a Volkswagen sedan and had no problems.”

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Justin Scaccy

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