Instacart Shopper buys the entire block of cheese from the customer

One woman says she had two horrific ordeals with male Instacart shoppers in two days, resulting in her canceling one order early and receiving a whole block of cheese for the other order.

The video features user Abby Scott (@houseofketo), better known to her 1 million+ followers as House Of Keto, is a content creator who primarily posts about keto-friendly recipes. She begins her video by saying there are “many stories” about Instacart’s “male buyers never being able to find anything.” In early December, the Daily Dot reported on another TikTok of a woman who claimed a male Instacart shopper lied about the meatballs being out of stock, arguing “men don’t take this job seriously.” Another shopper expressed concern about her other grocery stores in May after discovering her Instacart shopper was a man who “didn’t find the right cheese.”

Scott says she canceled her Instacart order from last night after the shopper “couldn’t find anything.” Fast forward to the next day — the day Scott filmed her video — and Scott says she tried placing an order through Instacart again. “I ordered sausage, okay? Perfect keto, perfectly fine,” she says, adding that she’s also tried ordering cheddar cheese. She rummages through the grocery bag to pull out and uncover an entire block of cheese. “You know what I just pulled out?” she says. “The whole effing loaf of cheddar cheese! How do you even buy that?”

She says she was charged $66.42 for the cheese in the video, but later confirmed with the Daily Dot that she wasn’t charged that much.

“What the hell can I return this to?” Abby asked in the caption.

@houseofketo What the heck 😂 can I return this? #instacart ♬ My Superhero Movie – Jacob Jeffries

Scott told the Daily Dot she didn’t contact Instacart about her experience. She says she took the video before she received the final receipt for her order and that the cheese ended up costing her just $6.99.

So what did she do with all that cheese? Scott said she made cheese slices and cubes out of a batch of it and “frozen the rest.” She also said she bought an electric cheese shredder to shred some of it and use it in her recipes.

Despite her negative experience with Instacart, Scott says she still uses the service.

“I still use Instacart, it can be frustrating at times when things get mixed up, but I think it’s a risk you take when you have someone helping you through an app,” she said.

She said she’s had more negative experiences with male shoppers than non-male shoppers.

“You can never find ordinary items that I’ve never seen a store completely empty of. They are least likely to message to try to get it right or find a replacement. Just say they don’t have it and check out immediately,” she said.

The video was viewed over 653,000 times as of Tuesday, leaving viewers with more questions than answers.

“How did the app allow him to do that?” asked a viewer.

“But like an employee had to hand that to him. Between the two of them they couldn’t figure out something was wrong?!?” a second questioned.

“What on earth? Did he go behind the deli counter and just grab the whole block?” a third joked.

The Daily Dot reached out to Instacart.


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*Initial publication: December 20, 2022 1:21 pm CST

melody hero

Melody Heald is a culture writer. Her work can be found in Glitter Magazine, BUST Magazine and more.

melody hero Instacart Shopper buys the entire block of cheese from the customer

Jaclyn Diaz

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