An Instacart shopper says a customer demanded he cancel her order after learning he was completing three orders at once. He refused because he didn’t know how.
In a viral TikTok video, the shopper (@maxkanner15) shared screenshots of his messages with the customer. In the video’s caption, he said that a customer had never acted like this before.
In the video, Max says he’s about to complete three orders when the customer in question texts him asking for a replacement for her order. Then the customer adds, “Are you almost done?”
Max replies, “I have three orders I’m making,” and explains why the order can take a little longer.
@maxkanner15 Never had this experience working for instacart #instacart #instacartshopper #deliveryboy #badcustomer #rude #mustsee ♬ Original sound – Maxkanner15
The customer then tells Max it’s “ridiculios”. [ridiculous] that he is shopping for other people at the same time and demands that he cancel their order. Max tells her to call Instacart because he doesn’t know how to cancel an order.
The shopper ignored Max’s suggestion and asked if he could deliver her order within the next 15 minutes. She wonders how he keeps frozen and chilled items cool during the time it takes him to shop for three people.
“You’ve got a lot of nerve asking me to place three more orders. Not your fault. If you can’t be here in 15 minutes, I MUST cancel,” the buyer’s message read. “I have a good idea, just refund any item because I’m not calling.”
“Ask Instagram. They assigned me three orders because I assume no other buyers will take the orders,” Max reports back. “I’m not sure what to do. i am the worker So, like I said, call Instacart.”
The shopper adds that it’s common for Instacart shoppers to shop for more than one customer at a time. The customer snaps back that she’s not calling Instacart and again demands that Max refund any remaining items. Max says he doesn’t think he can do that and reiterates that she needs to call.
“Listen, I’m cooking and I’ll be sitting down for Sunday lunch in a few minutes,” says the customer.
Max replies, “Listen, it’s Sunday and I’m shopping for you. And you’re being rude to me. Call Instagram. Easy. End of the story.”
After the screenshots, Max shares a short video clip of how he delivered the groceries to the customer. She tells him it’s not his fault, but says this has never happened to her. Max tells her he doesn’t have it either.
Viewers’ opinions of the incident were divided. Some commenters said the shopper could have avoided the wait if she just went shopping herself.
“Smart idea: go to the supermarket yourself if you’re in a hurry,” commented one viewer.
“‘Are you almost done?’ OMG GO YOURSELF THEN!” commented a second viewer.
A third said: “She was literally wasting your time by continuing to text you.”
Some users sided with Max, saying the buyer’s reaction was unreasonable.
“15 minutes? Stuff is good for up to an hour if you have to. I know people who live in the country and the store is an hour away and their food is ok,” said one user.
“It has literally no impact on the person receiving food. If he hadn’t told her he was following orders, she wouldn’t have noticed,” commented another user.
However, several viewers sided with the buyer, agreeing that it was “ridiculous” for Max to process so many orders at once.
“She didn’t handle this properly at all but it’s ridiculous that they gave you three orders where frozen stuff would have easily melted,” one person wrote.
Another said: “I sort of agree with you that they shouldn’t allow you to pick up a whole bunch of orders at once. How do you keep everything frozen for multiple stops?”
The Daily Dot reached out to user @maxkanner15 via TikTok comment and Instacart via email.
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*Initial publication: May 29, 2022 at 12:11 p.m. CDT
Cecilia Lenzen is a journalism student at the University of Texas at Arlington and a freelance reporter for the Daily Dot.
https://www.dailydot.com/irl/instacart-shopper-three-orders/ Instacart employee says he bought for 3 customers at the same time