Instacart customer says shopper put items in order for themselves

Jack Alban


Posted February 9, 2023 Updated February 9, 2023 12:27 PM CST

Your Instacart shopper may be adding items to their cart for themselves, a TikToker claims in a viral video.

Creator @oh_nainai says that on several occasions she has seen items in her grocery bags that she knows she did not order. She uploaded footage from a recent Instacart order, in which she singled out two specific products that she believes the Instacart buyer accidentally left in her bag.

@oh_nainai Instacart strikes again 😭 #instacartshopper #foodie #fyp #fypシ #foryoupage #stealingfoodcheck ♬ Original sound – DarkLippy

She explains that with this order she only ordered the ingredients for spaghetti.

“I think the Instacart people put things they want in the bag,” she says, before pulling a pack of meat out of the bag. “Like ‘FRESH PORK STUCK’? I don’t even know what to do with it.”

User @oh_nainai says she first thought the meat was a simple mistake, until she opened another bag – and found a cheesecake platter inside.

“I’m on a diet, low key, and I didn’t order that cheesecake,” she claims. “You smuggled that in your pocket for yourself and forgot. They forget it every time, they forget it every time.”

Based on the online posts of other Instacart customers, the TikToker isn’t the only person who thinks something is afoot with the checkout process on Instacart. The Reddit user and alleged buyer on the platform @Confident_Panda9467 said he interacted with another buyer who confessed to adding items to customers’ shipments.

“So I stood in line at Kroger to checkout and spoke to another Instacart shopper who was also waiting. I mentioned that I was hungry and after ordering that I wanted to stop by my house for a snack and then she said, “Just grab a candy bar at the register! I always add a candy and a soda to my orders, I get so hungry shopping,” the Redditor wrote. “Do people really do that? And how is it not deactivated?”

Other Redditors who responded to the post said that while they would buy items for themselves with their own money while shopping for one customer, they would never add it to another’s order. Some mentioned it’s annoying to see shoppers committing such scams and keeping their accounts, while others have their accounts deactivated after asking for “heavy pay,” an additional fee for carrying items that weigh more than others, such as Like a case of water or this bucket of Macaroni and Cheese from Costco.

The Daily Dot has contacted Instacart via email and @oh_nainai via TikTok comment for more information.

Viewers of @oh_nainai’s TikTok post shared some reasons why she received various items in her order that were unrelated to theft. Several users argued that the buyer may have had multiple orders and mixed up the items.

“I do Instacart and maybe they had multiple people and placed the wrong order,” wrote one user.

“They must have had multiple orders and messed it up,” shared another.

A third added: “Sometimes the baggers put the second order in the wrong bags…this happens.”

Other commenters still thought the additional items were a scam.

“Happened to me several times that smh can’t even cheat properly,” said one viewer.

Another TikToker wrote: “You add things to increase your total.”


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*Initial publication: February 9, 2023 12:26 pm CST

Jack Alban

Jack Alban is a freelance journalist for the Daily Dot, covering trending human interest/social media stories and real people’s reactions to them. He always tries to incorporate evidence-based studies, current events, and relevant facts to those stories to create your not-so-average viral post.

Jack Alban Instacart customer says shopper put items in order for themselves

Jaclyn Diaz

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