How your energy supplier pays £400 rebate – from British Gas to EDF

A set of energy company logos

Government support was provided over rising energy bill costs (Image: Getty Images)

Millions of domestic energy customers are received get money off their energy bills in the wake of the cost-of-living crisis.

The Energy Bills Support Scheme gives Britons a £400 rebate on their non-repayable bills.

The discount is automatic, meaning you don’t have to apply for it, and it’s rolling out this month.

You’ll receive the money in six monthly installments that run through March 2023.

How you get the rebate – whether it’s a discount on bills of exchange or a cash deposit into your bank account – varies from provider to provider.

Here’s everything you need to know about how your utility provides cashback.

British gas

A British gas van

British Gas customers credited with discount (Image: Getty Images)

The country’s largest energy supplier British Gas has said those who pay their bills by direct debit will continue to pay them as usual.

However, they will receive the £400 rebate directly into their bank account over a period of six months.

If your bills are less than the monthly refund, the money will be refunded and the remaining amount will be credited to your account.

Those who pay quarterly by cash or check will see the rebate added to their account, and those with a smart prepay counter will see it added to their counter.

If you have a traditional prepaid meter, you get the discount via coupons, which you can then redeem on regular top-ups.


Unlike British Gas, Bulb customers will automatically have the monthly rebate amount deducted from their bill.

When you pay by Direct Debit or top up with Smart Pay As You Go, you’ll automatically receive payment into your Bulb account.

If you top up with a key or card, you will receive vouchers by email or in the mail from the Post Office for the first 10 working days of each month.

The vouchers are valid for three months and you must show ID to redeem them.

Bulb allows you to split the voucher between electricity and gas payments.


EDF Energy building

EDF customers receive cash directly into their accounts (Image: Getty Images)

customers with EDF will pay your monthly bill as usual and receive the rebate as a refund.

Anyone who pays by direct debit will receive a discount directly on their bank account, while non-direct debit payers will see the discount credited to their energy account in the first week of each month.

Alternatively, users of intelligent prepaid meters receive the discount automatically via credit on their device.

Prepaid customers get the discount via coupons and need ID to claim them.

If you only have a gas account with EDF, the payment will be made by your electricity supplier.


E.ON customers with fixed direct debit receive an automatic deduction from their bill as part of the Energy Bill Support Scheme.

Billing customers and customers with regular cash payments will automatically see the money as a credit to their energy account in the first week of each month.

Smart Prepaid customers see the money credited directly to their meter as a top-up in the first week of each month.

Traditional prepaid customers are provided with coupons in the first week of each month.

For E.ON Next customers, these can only be redeemed at the post office, not at all top-up points.

If you only purchase gas from E.ON, you will receive payment from your electricity provider.


An employee loads tools onto an Octopus Energy van

Bills are automatically reduced for Octopus customers (Image: Chris Ratcliffe/Bloomberg via Getty Images)

Octopus customers who pay their bills by direct debit will have their monthly payment reduced by the discount amount.

If you pay less than the rebate monthly, your payment will be reduced to 0 and you will go on a ‘payment holiday’ with any extras credited to your energy account as a credit.

Customers who pay by invoice, the discount will be added every month.

Customers with smart prepaid meters will receive the discount as a credit to their meters, while traditional prepaid customers will receive vouchers.


Ovo customers receive the rebate straight into their bank account after paying their monthly bill.

If you have a prepaid meter, you will see the rebate credited to your electricity meter each month.

However, if you have a prepaid smart meter, this is different and you will receive the discount remotely via credit on your device.

To use

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How you get Utilita’s discount depends on how you pay your bills.

For pay-as-you-go customers and you have a smart meter, the discount will automatically be added to your meter.

However, if you pay as you go and don’t have a meter, you’ll get energy vouchers that you can redeem at PayPoint stores.

You must ensure that your contact details are correct in order to redeem the vouchers and you must provide proof of address and your top-up key.

When you receive energy bills, your payment is automatically credited to your account.

For direct debit customers, the discount will be credited to your account every month with a variable direct debit,

Alternatively, if you have a fixed direct debit, pay your bills as usual and then get the discount amount refunded.

If your debit amount is less than the Energy Billing Scheme discount, your debit will be refunded in full and the difference will be credited to your account.

utility camp

Customers paying on-demand with Utility Warehouse will automatically see their bills reduced according to the payment schedule.

If you use less than the discount amount, you can request a refund of the credit or leave it in your account to apply to your next bill.

First-time customers with a fixed monthly direct payment – known at Utility Warehouse as a budget plan – will automatically see the value of the discount applied to their invoices.

Smart prepaid meter customers will receive the rebate sent remotely at the beginning of the month, while traditional prepaid meter customers will receive coupons.

Vouchers can be redeemed at any PayPoint kiosk and photo identification is required to claim them.

shell energy

The Shell Energy logo

Shell Energy’s customers spread payments based on how they pay their bills (Image: Jonathan Raa / NurPhoto via Getty Images)

customers with Shell Energy sees the six rebates deducted from their bills before their direct debit is taken.

This also applies to customers who do not pay by direct debit.

Smart prepaid meter customers receive the monthly payment as a credit directly to their meter.

Customers of traditional prepayment meters receive gas or electricity vouchers that can be redeemed against the cost of their bills.

Scottish power

When you are with Scottish Power you will be expected to pay your bill as normal and once received your discount will be applied.

For prepaid smart meter customers, your meter will update automatically.

If you use a conventional prepaid meter, you will receive a voucher to redeem in a store, which is valid for three months.

If your voucher gets damaged, you can get a new one.


If your energy supplier is SSE, you’ll receive the rebate straight into your bank account once you’ve paid your weekly bill as usual.

Smart prepaid meter customers receive the discount in the form of a credit directly on the meter itself.

Those with a standard prepayment meter will receive a credit on the electricity meter each month.

MORE: Thousands more to get help with £400 energy bill after discount extended

MORE : Massive energy price hike hits millions today

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Justin Scacco

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