How to cancel an order on eBay

Mistakes happen. Luckily, eBay gives buyers or sellers one hour to cancel an order if they don’t want to buy or sell an item. However, once that hour has passed, it is up to the seller and buyer to negotiate a solution. How to cancel an order on eBay.

Continue reading: How to cancel an Amazon order

QUICK RESPONSE

To cancel an order on eBay, go to your purchase history. Then select More promotions on the relevant item and select cancel order.


KEY SECTIONS

How to cancel an order on eBay within the first hour

When you bid or buy an eBay item, you are committing to that purchase. Likewise, sellers are required to complete the sale to the buyer. However, there is an option to cancel an order if this was done by mistake (or if you saw the item sold a lot cheaper).

For buyers

If you wish to cancel an order, it is advisable to inform the seller as soon as possible. Also remember that if your order contains more than one item, the entire order will have to be cancelled.

If you made your purchase within the last hour and the seller hasn’t shipped the order yet, you can submit a cancellation request. If the seller has already sent you the item, you cannot cancel it.

Navigate to your purchase history and locate the order you wish to cancel. open that More promotions drop down menu and select Ask to cancel the order.

ask to cancel the order

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Then select a reason for canceling the order to notify the seller and click Submit.

Buyer reason for cancellation

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After that, the seller has three days to respond to your request. If they haven’t responded by then and you haven’t paid yet, eBay will automatically cancel the order. If you have paid and the seller does not respond, they will be held responsible for shipping the item.

For sellers

Sometimes sellers sell the item on another platform or the item gets damaged accidentally. In such cases, the seller can cancel the order so eBay will notify the buyer and receive a refund if they have already paid.

Go to Orders in the Seller Hub. Alternatively, you can go to My eBay and select Sold. Locate the order you wish to cancel, open the drop down menu next to it marked with a small arrow and select it cancel order.

Seller cancel order

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Choose a reason for the cancellation, then select Submit break up.

Seller reason for cancellation

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How to cancel an eBay order after an hour

eBay will email you a confirmation when you’ve bought or sold an item. If you accidentally missed this or changed your mind after an hour, canceling an order is a little more difficult, though not impossible.

For buyers

If more than an hour has passed since your purchase, you must contact the seller and ask them to cancel the purchase. To do this, go to your purchase history and find the order you want to cancel. Choose More promotions drop down menu and select Contact Seller.

Contact Seller

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Choose from there Please cancel this order under topics. Write a message explaining to the seller why you need to cancel and choose Send to make your request.

For sellers

Sellers can cancel an order on eBay up to 30 days after a sale, even if your buyer has already paid. However, please note that if you cancel an order, you may receive a transaction error, which will affect your seller performance level.

Go to Orders in the Seller Hub. Alternatively, you can go to My eBay and select Sold. Find the order you want to cancel and from More promotionschoose cancel order. Choose a reason for the cancellation, then select Submit break up.

Seller cancel order

Adam Birney/Android Authority

frequently asked Questions

To cancel an order after payment, buyers must contact the seller to request a refund.

Yes, if you made your purchase within the last hour and the seller hasn’t shipped the order yet, you can submit a cancellation request.

No, you cannot cancel an order after it has shipped. Keeping an eye on your eBay order tracking can help you determine if you can cancel in time.

If a buyer successfully cancels an order, they cannot leave feedback for the seller.

https://www.androidauthority.com/cancel-ebay-order-3147754/ How to cancel an order on eBay

Chris Barrese

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