Home Appliances Plus is being investigated by Consumer Affairs Victoria

Home Appliances Plus was ranked first in the NSW Fair Trading Complaints Register in May.

Home Appliances Plus was ranked first in the NSW Fair Trading Complaints Register in May.

Home Appliances Plus is affiliated with Steel and Water Pty Ltd, a company incorporated in Tasmania in 2021 with directors and shareholders listed as Richard Edwards and Ashley Fabics.

The company did not respond to questions from The Sun Messenger and The Sunday Age.

A spokeswoman for Consumer Affairs Victoria said the regulator was “aware of the behavior of Home Appliances Plus and is currently investigating the matter”.

“Consumers who buy items from online businesses have the same rights as if they bought them in a physical store,” she said.

“If a shop or seller does not deliver a product for which the consumer has paid, the consumer is entitled to a refund of the money paid.”

She said the Consumer Protection Agency “takes this type of behavior seriously” and will act to protect consumers when there are clear violations of the law.

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Angry customers in June said A topical matter that Home Appliances Plus, which has received hundreds of negative online reviews, has failed to deliver items purchased on its site and should close.

Di Williams spent more than $300 on a Home Appliances Plus rowing machine and nightstands in May, but the items still hadn’t arrived a month later when she showed up A topical matter.

Williams, from Bardwell Valley in Sydney, was frustrated when her calls and messages to the online retailer went unanswered.

“Surprisingly, the night the story aired, I received a text message saying I would get a refund,” she said. “Is that a lucky coincidence? I think that’s pretty telling.”

Williams said she wouldn’t have used Home Appliances Plus if she’d encountered the negative online reviews: “Don’t be too hasty and hit buy without checking the reviews.”

Inderjeet Singh ordered a garden chair and coffee table from Home Appliances Plus in May but the items were never delivered.

Singh, from Acacia Gardens in western Sydney, tried to contact the online retailer by email, phone and through its website but said: “There was no way they could be reached.”

Singh said he eventually gave up, raised a dispute with his bank and received a refund 10 days later.

“I will never buy anything from this company again, nor will I suggest anyone buy it,” he said.

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Margie James, from Bodalla on the NSW south coast, said she had tried to cancel the footstool bought in June but had received no reply to her refund requests.

“In any case, a warning should be sent to all consumers: do not buy from this website,” she said.

Brody said consumers seeking a refund for online shoppers who don’t receive delivery should contact the retailer and complain to their state’s consumer regulator if there’s no response.

“If they paid with a credit card or a system debit card, they could also request a chargeback from their bank,” he said.

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https://www.smh.com.au/business/consumer-affairs/shoppers-warned-to-think-twice-about-online-retailer-under-investigation-20220720-p5b30h.html?ref=rss&utm_medium=rss&utm_source=rss_business Home Appliances Plus is being investigated by Consumer Affairs Victoria

Brian Lowry

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