Has Spectrum failed? failures explained

SPECTRUM is one of the largest internet providers in the United States.

On April 9, 2022, several customers complained about problems with their service.

Many users experienced service outages for Spectrum on December 15, 2021

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Many users experienced service outages for Spectrum on December 15, 2021Credit: REUTERS

Has Spectrum failed?

Reports of problems began around 8:00 p.m. ET, according to Down Detector.

51 percent of the reports are from users experiencing problems with their landline internet services, while 21 percent suffered a total power outage.

Another 28 percent said they had no signal.

It is currently unclear when Spectrum will solve the problem.

How can I check if Spectrum is down?

Businesses have made it easier for users to check the status of their websites.

Some places where Spectrum users can check if the site is down are:

  • DownDetector
  • On Twitter @Ask_Spectrum
  • On Twitter @GetSpectrum
  • Online at spectrum.com/contact-spectrum

Users can also call Spectrum to report outages in their area.

Spectrum also lists an outage and troubleshooting page on its website for users to check outages in their area.

Their website lists instructions for customers to ensure they stay current with outage alerts:

“Make sure you get outage alerts

“To manage your service notifications:

  1. Log in. You will be taken to the Notifications sub-tab in Settings.
  2. Choose Administer under Service Notifications.
  3. Use the drop-down menus to make your updates, then select Save on computer.”

Users can also report outages directly to services like Down Detector by clicking the “I have a problem with Spectrum” button.

Spectrum users can visit the provider's website to check outages in their area

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Spectrum users can visit the provider’s website to check outages in their areaPhoto credit: Getty

What are Spectrum users saying?

Many users have complained on social media on the company’s “Ask Spectrum” Twitter page, also asking for an estimated recovery time.

“Hi, I haven’t had internet for four hours. The app said there was an outage but that warning is gone and I still don’t have access,” one user wrote on Twitter.

Another added: “I’m at 10025 NYC. No wifi all morning and no details with no schedule to fix. What’s happening? This is unacceptable.”

A third person wrote: “As usual there is an outage, nothing to check. Your service garbage af.”

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https://www.the-sun.com/tech/4226400/is-spectrum-internet-down-outages-explained/ Has Spectrum failed? failures explained

Chris Barrese

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