Guest says “spongy” hotel had no staff there

A guest shares his experience of trying to check in at Extended Stay America in Phoenix, Arizona, saying that nobody worked there during the night shift.

In the video, posted by @lydsnyc on Jan. 15, she says she flew to Arizona with her manager for a work trip. She says that when she tried to check in at the hotel at 11am, the receptionist said she couldn’t check in because “none of the rooms [were] clean.”

She says the clerk let her go to her manager’s room, who had arrived the night before to get ready for work.

“We’ll be back at 9 p.m. There are a lot of people in the lobby but nobody at the front desk. They say, ‘No one works here,'” she says in the clip. “The day [shift] person had been there and the night person never came, and then the day person finally had to go.”

She goes on to say that she tried calling the helpdesk number but the front desk phone just rang. Instead, she says she left a note with her phone number that reads, “Call this number when you’re ready to check me in.”

“I get a call from a missed number and I’m like, ‘Oh my god, that must be the lady downstairs,'” she says.

When she picked up the phone, the TikToker said another guest was on the line asking where she could find “Teller,” thinking the note with her phone number was from the receptionist.

“This hotel was sketchy. We called Hotels.com and they said, ‘Let me call the hotel real quick,'” she continues.

According to the creator, Hotels.com said no one was working and @lydsnyc claims she was trying to get a refund as she had to sleep in her manager’s room.

At the end of the clip, she says she heard a moan in the middle of the night that sounded like a “person dying.”

The caption reads, “When I tell you pure anarchy, I mean pure anarchy.”

@lydsnyc When I say pure anarchy, I mean pure anarchy #badhotels #crazystory #storytime #worktrip #arizona #nervous ♬ Original sound – lydsnyc

In the comments, users speculated as to why no one showed up for the night shift.

“A hotel near me hired a manager that required bilingual and 2 years of experience. Pay was $14/hr. No wonder they can’t get anyone lol,” wrote one user.

“That’s how it will be if we don’t start earning a living wage,” said another.

“As someone who used to work in hotels. Management would severely understaff us to save money but WOULD NOT take responsibility if workers didn’t,” added a third.

Others criticized hotel management for not addressing the situation.

“A general manager should have turned up to take people over and check them in. So crazy,” wrote one commenter.

The Daily Dot contacted @lydsnyc via TikTok DM and Extended Stay Phoenix via email contact form.

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