A TikToker’s account through his exchange with a client at GameStop has attracted more than 146,000 views on the platform.
In the video, Sarah Beth Redlhammer (@voomaid) says the customer wanted to trade in a new Animal Crossing-themed Nintendo Switch for the exact same console because it was a year old.
“There’s nothing wrong with that, but I had to take the screen protector off because it had a tear,” says Redlhammer in the video. “So it was totally fine. I’m like, yo, why? And then she complained about the price difference between trading in and buying new.”
While Redlhammer suggested the customer buy the OLED Switch model, the woman allegedly said she couldn’t justify the price difference between her current model and the newer one.
“I think there’s literally no point in buying a brand new Switch when you already have one that’s a year old and has absolutely no issues,” the GameStop contributor continues.
@voomaid #annoying #annoyingcustomers #customerservice #retaillife #gamestop #gamestopemployee #retailproblems #retail #games #karen #ihateithere #fyp #fypシ #fypシ゚viral ♬ Original sound – Sarah Beth
Redlhammer later said she received a call from a company saying someone had complained that she allegedly damaged her screen protector. In a phone call to the Daily Dot, Redlhammer clarified that the screen protector already had a tear and that the screen protector used must tear in order to be removed for a trade-in review.
“Apparently after she left the house without a problem, she called the company and said I broke her screen protector. What are they going to do about it?” she asks in the video. “What the hell?”
During the phone interview, Redlhammer said she wasn’t disciplined when she clarified that the screen protector was broken because the customer brought it in for a swap.
“She got a screen protector out of it, which to be honest, if she had complained to me at the store, I would have given her a screen protector,” Redlhammer said. “I would have explained it to her. I mean my manager laughed. If you go to a pawn shop and trade your phone in and your phone has a screen protector with a crack in it, what do you expect there? You call the pawn shop and you’re like, ‘Oh, did you hack my phone?’”
She said the screen protector only cost about $10, and it took the customer over a week to pick it up. Redlhammer also reiterated that there was no apparent problem with the console, only that the woman wanted to trade it in for a new one.
“I didn’t understand at all why she wanted to trade that switch,” she said. “It was in perfect condition. I mean we have no way of testing batteries and stuff like that. Maybe the battery was dead or something. But everything seemed to work fine. She even had the box.”
Some viewers in the comments suggested that the customer was trying to “play the system” to get a new screen protector for free.
“So her goal was to get a new screen protector because she broke the old one,” wrote one commenter. “It’s the long game.”
“She was basically trying to get a new one for a screen protector when she could have just gone to Amazon and bought a new one, so freaking easy and (cheaper) I wish I had a switch but it’s very expensive” , another commenter wrote.
“She probably paid more gas to go there than buying a new one off Amazon for about $8,” said a third.
During her time as a GameStop employee, Redlhammer filmed videos, Redlhammer said that viewers gave feedback that wasn’t helpful or accused her of being wrong about the situation, which reflected some of her experiences with customers in the store.
“A lot of people will personally yell at me (about) Game Stop,” she said. “People will say, ‘You’re stupid. you are the karen why are you there If you don’t like it, why don’t you just stop?’”
Redlhammer said she started working at GameStop at the height of the COVID-19 pandemic and will soon be leaving the country to pursue a master’s degree abroad.
Others shared their own experiences of their previous work for Game Stop, with some sympathizing with Redlhammer.
“I had a corporate call saying I wouldn’t sell them a game that wasn’t out before November,” one commenter wrote.
“I once had a father who wanted a new Switch because his kids convinced him that the joycons shouldn’t detach from the system,” wrote another commenter.
“I was the manager of Game Stop for seven years,” wrote one commenter. “My heart is with you lol.”
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*Initial publication: August 6, 2022 at 2:01 p.m. CDT
Brooke Sjoberg is a freelance writer for the Daily Dot. She received her bachelor’s degree in journalism from the University of Texas at Austin in 2020.
https://www.dailydot.com/irl/gamestop-nintendo-switch-karen/ GameStop ‘Karen’ tries to trade in ‘perfect’ Nintendo Switch